Health Net Work Values

Daily Duties at Health Net:

Monitoring and reporting performance and capacity issues to all levels of management Collecting and analyzing call center data for appropriate call routing requirements and employee staffing Making recommendations to management to maximize efficiency and employee productivity. Setting up and maintaining three Call Center databases. Interfacing with IT and other phone system staff to address issues and call center hardware problems as needed. Creating and recording appropriate announcements for Call Center programs. Planning and participating in System recovery procedures. Participating with IT department to develope, teste and maintaine disaster recovery procedures for the call centers. Ensuring all documentation of system issues, policies and procedures were current and accurate. Managed Switchboard staffing Maintaining call routing and announcements on the Switchboard front end Octel system

What they like about Health Net:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

ACD, IVR, Microsoft Office Suite, Reporting, Automated Phone Script Design, Metric Analysis and Interpretation, Forecasting, Voice overs, Presentations, Budgeting, Vendor oversight

Skills

Software Implementation, Requirements Analysis & Specification, Leadership , ACD Automated Phone Script design, Voice Overs, Metric Analysis and Interpretation, Vendor Oversight, IVR script planning

These are some of the questions we asked our climbers about their experiences with Health Net: