Health Net Work Values

Daily Duties at Health Net:

Monitoring and reporting performance and capacity issues to all levels of management Collecting and analyzing call center data for appropriate call routing requirements and employee staffing Making recommendations to management to maximize efficiency and employee productivity. Setting up and maintaining three Call Center databases. Interfacing with IT and other phone system staff to address issues and call center hardware problems as needed. Creating and recording appropriate announcements for Call Center programs. Planning and participating in System recovery procedures. Participating with IT department to develope, teste and maintaine disaster recovery procedures for the call centers. Ensuring all documentation of system issues, policies and procedures were current and accurate. Managed Switchboard staffing Maintaining call routing and announcements on the Switchboard front end Octel system

What they like about Health Net:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

ACD, IVR, Microsoft Office Suite, Reporting, Automated Phone Script Design, Metric Analysis and Interpretation, Forecasting, Voice overs, Presentations, Budgeting, Vendor oversight

Skills

Software Implementation, Requirements Analysis & Specification, Leadership , ACD Automated Phone Script design, Voice Overs, Metric Analysis and Interpretation, Vendor Oversight, IVR script planning

These are some of the questions we asked our climbers about their experiences with Health Net: