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Online Resumes with "first call resolution "
Customer Service Representative
I currently work on the Member Services Non-Performance team to enhance our First call resolution as a Customer Service Representative 3. I am working on the Inventory Reduction Team for Large Group that has resulted in the lowest level of cases under sixty days in our department that there has ever been. I have worked on the Correspondence team and currently am working the fax report for the entire Large Group Department. ...
Tags for this Online Resume: Training, Call Center, Compliance, Customer Service, Fraud, Inventory, Referrals
Revenue Management - 20 Years of Experience
Summary I'm an executive with over 35 years' experience in USA and international business. My experience includes sales, marketing, accounting, customer care and billing, finance, operations, training, support, research and development, contract negotiations, and HR. I can develop, monitor, implement, and execute company growth strategies. My sales and marketing strategy is to leverage my extensive network. I contact the hi...
Tags for this Online Resume: Telecommunications, Foreign Languages, Operational support systems, Support, Billing, Management, Set Top Box, Business Development, Consolidations, Customer Relationship Management
Technical Writer - 12 Years of Experience - Near 76053
Areas of Expertise: * Performance Consultant * Detail Oriented * Learning Management System Administrator * Project Management * Product Management * Creative Problem-Solver * Facilitator * Client Relationship Management * Innovative Thinker Selected Achievements Electronic Security Association * Developed and introduced an Instructor Guide to replace the 'notes' Instructors previously used from PowerPoint presentation prin...
Tags for this Online Resume: Desinger, Training, Instructional Design, Project Management, Technical Writer, Technical Trainer, Customer Support, Quality Tester, Quality Assurance, eLearning
Application Support - 10 Years of Experience - Near 30088
Accomplishments NexxLinx, Duluth, GA 03/15- 07/17 Application Support Engineer * Supported a multinational rollout of robust, scalable and secure Sales Force enterprise system for clients including Time Warner, GolfNow, CNET, and Pearson. * Supported the development of relational database management systems which include Oracle and SQL. * Supported a cloud-based Customer Interaction Management Platform that is fully integra...
Tags for this Online Resume: Microsoft .Net, Software, Microsoft, AJAX, DHTML, HyperText Markup Language, Java 2 Enterprise Edition (J2EE), Management, Project Management, Software Development
Help Desk Specialist - 16 Years of Experience - Near 30291
SUMMARY Over 18 years of experience, IT network and systems professional, military veteran with proven experience in information technology and computer network & applications management. Including as a Remote Server & Desktop administrator. At various times during my career I've also worked as a Windows Technical Consultant and as a Windows Systems Administrator. Excelling in Customer Satisfaction and Windows troubleshooti...
Tags for this Online Resume: Microsoft Windows, Active Directory, Applications, Connectivity, Diagnostics, Microsoft Active Directory, Networking, Email, Microsoft Exchange, Security
Chemist
QUALIFICATIONS * Ability to participate in development, optimization, and validation of analytical methods. * Project leader: responsibility for projects, e.g. method improvements, implementation of new methods and instrumentation. * Extensive knowledge and skills in telecommunication project management and customer service. * Ability to record, analyze, review data, maintain analytical lab instruments and laboratory suppli...
Tags for this Online Resume: Appraisals, Support, Wireless, Data Entry, Management, QA/QC, AT&T, Ethernet, Internet, OC-3, chenistry
Epic Application Support - 7 Years of Experience - Near 23237
Career Highlights * Epic Certification in EpicCare Inpatient Procedure Orders, NVT 2015- performing light builds. Assisting Provider with their Smart Phrase, Order Set Build and Preference List customization. * Credentialed Trainer- Internal Medicine, CPOE, Inpatient/Outpatient Surgery, Pediatrics, ASAP, Stork, Second Sign, Cardiology, Behavioral Health, GI, Rounding and Consults. I train Physicians, Residents, Mid- Levels ...
Tags for this Online Resume: Configure, Pc, PCS, Personal Computer, Personal Conferencing Specification (PCS), Support, Desk Top Support, Install, Peripheral Devices, Software, Epic, Oeders, implementation
Customer Service Manager
Accomplishments in Previous Positions * Consistently a top producer exceeding position and role performance targets * Team leader, experienced peer mentor, process development increasing team collaboration and cross-departmental performance, increased profits, and client retention. * Successfully trained teams of employees and implemented company strategies that led to record breaking successes and performance in technical,...
Tags for this Online Resume: Customer Service, Account Manager, Billing, Customer Service Rep, Documentation, Forecasting, Inventory, Leadership, Load Balancing, Manufacturing
Network Engineer - 10 Years of Experience - Near 33637
QUALIFICATIONS QUALIFICATIONS EXPERTISE EXPERTISE QUALIFICATIONS EXPERTISE EXPERTISE CAREER HIGHLIGHTS CAREER HIGHLIGHTS VENTUS NETWORKS 2010 - PRESENT Implementation Engineer Achieved success on multiple diverse projects. Primary role includes Project Management, Implementation, Life Cycle support, technical support, implementation of processes pertaining to project improvement. * Liaison between Senior Management and Clie...
Tags for this Online Resume: Support, Transitions, End-user Support, Management, Microsoft Windows, Microsoft Windows NT, Novell, Novell Netware, Pc, Personal Computer
Diverse Management background within utilities, analytics, customer service and logistics supply in the military.
Strategic results-orientated professional with demonstrated expertise in planning, developing and implementing operating strategies that increase client satisfaction, maximize resource utilization, and improve efficiencies. Specialize in establishing and re-engineering internal processes, with a focus on continuous improvement and customer satisfaction.
Ideal Companies: Lockheed and Martin, Honeywell
Tags for this Online Resume: Management, Collection, Distribution, Inventory, Logistics, Variance Reports, Account Manager, Receivables, Analytics, Supply, Coaching, Leadership, Scheduler, Planner, Project Management, Cad-Ops, SAARS, SAP, ERP/MRP, ISO-14001, ISO-9001, Microsoft Office, Excel, PowerPoint, Word, Oracle, People Soft, Hyperion, CIMS, SCADA, Problem Solving, Supervisor, Military, ESUP, E-PEOPLE, PETROLEUM, OIL, LUBRICANT, Asset Suite 8
Not Listed - 0 Years of Experience
* Promoted to an Implementation Consultant after two years working as a New Account Administrator. * 2019 Aspire Attendee - annual conference to recognize impactful employees. * Goal-oriented individual with strong leadership capabilities and nearly 10 years experience in customer service. * Very organized, highly motivated, dedicated and detailed in work. Relevant Experience/Employment Implementation Consultant - Colonial...
Tags for this Online Resume: Cascading Style Sheets, Compensation, CSS, Customer Service, Dec, Insurance, Leadership, Social Media
Customer success manager. Results Driven, Collaborative, Customer Focused, Accountable. Focused on delivering a WOW experience with each customer contact.
To obtain a position as a senior customer service representative, prove my value and progress into management. I seek a satisfying, meaningful career with an organization that values its employees and rewards them for initiative, performance, team work, problem solving, and providing an amazing customer experience.
Ideal Companies: apple computer, Samsung, Whole Foods
Tags for this Online Resume: Support, Customer Service, Scheduling, customer success, manager, web site, e-commerce, improved metrics, train new employees, document processes, motivate team, problem solving, customer satisfaction
