Description
Summary I'm an executive with over 35 years' experience in USA and international business. My experience includes sales, marketing, accounting, customer care and billing, finance, operations, training, support, research and development, contract negotiations, and HR. I can develop, monitor, implement, and execute company growth strategies. My sales and marketing strategy is to leverage my extensive network. I contact the highest level of decision makers, ranging from industry gatekeepers to C-level executives to high-ranking government representatives in both the U.S. and abroad. I have successfully developed new business, increased existing business, and sold systems in all the states and over 50 countries. Consistent record of growing start-up companies to multi-million dollar operations. Outstanding presentation and communication skills. Herb Lair Consultant 1999 - 2017 Principal, Senior Consultant, President of CUO, Inc. * Founded technology consulting firm specializing in business development, customer care and billing, business process improvement, and technology assessment for domestic and international cable, telephony, and ISP businesses. * Conducted business and technology assessments to identify ways to generate additional revenue. * Developed strategic business and sales plans, initiated sales process, designed interfaces, and implemented provisioning of services. * Formulated solutions for reducing expenses, assist with vendor and service provider selection, develop RFQs, managed conversions, implementations, call center re-engineering, and CC&B projects. * Reorganized IT departments to improve information flow. Re-engineered key processes such as marketing, sales, and information management. * Development projects: Founded a customer care and billing company. I designed the first in-house CC&B system for cable. Started on a mini computer and later took it to a desktop. The design created a competitive advantage in the international market, and was chosen in over 50 countries. Later sold to CableData which is now part of Amdocs Designed interfaces with set-top-boxes, VOD, tech scheduling, marketing, sales, passing files, GPS tracking, financial, and demographics. Designed system to collect social media analytics including behavioral marketing and targeting sales Developed pay per view data warehouse for iN Demand. "http://www.indemand.com/" http://www.indemand.com/ which involved managing relationships and collecting data from all pay TV customer care and billing vendors including CSG, Amdocs, Netcracker and major MSO's, including Comcast, Cox, Time Warner, etc. Required a detailed understanding of work order scheduling, processing, and flow to billing including work order management, billing, service codes, rate plans, promotions, invoicing, and bill presentation. Also designed property management projects, and international business development projects requiring a detailed cross trained understanding of CC&B features and functions. Designed interface between Internet of Things and OTT (virtual set top box). Business development and design for an "over-the-top" (OTT), cloud based service provider offering a virtual set top box and wholesale MVPD platform that complies with re-broadcast contracts. Worked with Legislative Blue Ribbon Committee on statewide 911 improvement design - Smart911 has similar privacy issues to IoT. Both collect and manage home and mobile safety, health, and security information collected from smart devices. Design project to assist German Company in localizing for US market. They have a revolutionary customer experience management tools with proven payout within a year. Improved first call resolution & fewer transfers, level 1 resolutions range from 80% to 90%, but unable to market in US.
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