Description
Accomplishments in Previous Positions * Consistently a top producer exceeding position and role performance targets * Team leader, experienced peer mentor, process development increasing team collaboration and cross-departmental performance, increased profits, and client retention. * Successfully trained teams of employees and implemented company strategies that led to record breaking successes and performance in technical, sales, accounting, and manufacturing processes. * Directed and collaborated on numerous endeavors to increase team performance and internal and external customer satisfaction through team building, process development, best practices definition, and leading training initiatives. Review (Remote) create and obtain health insurance subrogation claims for multiple clients while adhering to each client's specific needs and company policies * Exhibit flexibility in assisting client needs while adhering to company and legal policy * Financial analysis of claims for categorization * Accurate delegation of legal fiscal responsibility * Initiate contact with high priority and nonresponsive clients * Coordinate benefits for members when secondary and tertiary insurances are present Multi-Carrier support and flexibility as business needs arise * Self-manage over 25 carriers worth of clients * Adhere to all HIPAA laws and protect patient and client information Complete inbound and outbound calls within company standards and goals * Manage and maintain merchant communication * First call resolution for clients and merchants via fax email mail and landline * Comprehensive merchant terminal account management - open maintain troubleshoot close upgrade billing and recover Credit Card processing management analysis and troubleshooting * Assist other team members with troubleshooting * Cross-functional team leadership through guiding and training associates * Maintain merchant and cardholder confidentiality and security * Procurement of customer billing statements * Ordering appropriate consumables and non-consumable supplies for merchants Exceed daily monthly and yearly production goals
Accomplishments
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