Occupation:Application Support |
Location:Stone Mountain, GA |
Education Level:Bachelor |
Will Relocate:YES |
Description
Accomplishments NexxLinx, Duluth, GA 03/15- 07/17 Application Support Engineer * Supported a multinational rollout of robust, scalable and secure Sales Force enterprise system for clients including Time Warner, GolfNow, CNET, and Pearson. * Supported the development of relational database management systems which include Oracle and SQL. * Supported a cloud-based Customer Interaction Management Platform that is fully integrated and multichannel, employing IP telephony built on a comprehensive software feature set, the NexxLinx platform fuses. * Supported, Installed and configured Jboss Application server in multiple environments which included Red Hat and Sun Solaris. * Supported in-house developed java based tools that deliver new and existing applications to end users. Brandsplat, Altadena, CA 05/2012 - 02/2015 Software Support Engineer * Provided technical expertise, system knowledge, and applicable code updates to support production & test efforts as it relates to customer issues and concerns. * Troubleshoot and developed technical solutions related to software and configuration for the company platform. * Provided software support for the company customize solution for both local and offshore clients who include NIKE, KFC, Meritech, Home Depot, Ernest Julio Gallo and 20th Century Fox. Work with a variety of communication mediums, including chat, email, and telephone support. Remote support session, VPN, TinyVNC experience. Resolved 90% of issues with first call resolution. * Supported Cloud Hosting and platforms that provide the security, control, performance and integration. Georgia Department of Public Health, Atlanta, GA 08/2008 - 04/2012 Application Support Manager * Supported and managed the Public Health infrastructure and framework projects duties included, software development, network management, server management, Health Information Exchange (HIE) development and management. * Supported an integrated application System (IAS): A Public-facing Web Application provided solutions GA Public Health, Hospitals and County Health Departments. The application accesses and updates data via a vendor Web Service and integrates with Official Payments (a 3rd party online payment vendor) to provide for online payments. * Volunteered expertise and information outside of area of responsibility to assist others in migrating websites over to Oracle Identity Manager / Oracle Access Manager for authentication and authorization as part of a high priority Enterprise Security initiative. * Guided and consulted with IT management and technical staffs regarding use of emerging technologies and associated services. Morris Digital Works, Augusta, GA 02/2007 - 06/2008 Application Support * Supported various business applications and back office software providing content management, branding, web request routing for Ad Campaigns, Promotions, and distribution. * Supported an Enterprise Web Application that provided Outlook users access to their archived content stored in Semantic Enterprise Vault (cloud storage). * Supported a team of web developers and graphic designers in the designed and implementation of a three-tiered web-based content management system. This system enabled corporate television stations, newspapers companies, magazine companies and car dealership to advertise products and services.
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