Description
* Promoted to an Implementation Consultant after two years working as a New Account Administrator. * 2019 Aspire Attendee - annual conference to recognize impactful employees. * Goal-oriented individual with strong leadership capabilities and nearly 10 years experience in customer service. * Very organized, highly motivated, dedicated and detailed in work. Relevant Experience/Employment Implementation Consultant - Colonial Life Accident and Insurance Columbia, SC 29210 Aug 2016 - Present Responsible for the operational vetting and implementation of all new accounts. * Conduct on the job training, peer mentorship, and handle special assignments. * Develop overviews for internal and external business partners for training purposes. * Collaborate with partner areas to identify changes in the market, research complex compensation scenarios, and review legal contracts. * Engage in customer communication efforts that include existing marketing documents and new initiatives. Customer Service Specialist II - Colonial Life Accident and Insurance Columbia, SC 29210 Dec 2014 - Aug 2016 Educate and enhance the customer experience by providing excellent customer service. * Effectively coached and impacted the development of CSS representatives. * Managed a high-volume workload within a deadline-driven environment. * Leveraged knowledge of business processes to achieve first call resolution. * Worked directly with customers to resolve complex issues and exceed customer satisfaction goals. Social Media Intern - Flock and Rally Columbia, SC 29201 May 2014 - Nov 2014 Responsible for using social media on behalf of Flock and Rally's client. * Worked closely with sponsors to communicate specific goals and create strategies that tie in with the client's overarching goal. * Balanced over 12 social media campaigns to foster goodwill for the client. * Utilized 6 different social media platforms for maintenance and outreach.
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| University of South Carolina | Marketing and Management | 2014 | Bachelor Degree |
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