Description
QUALIFICATIONS * Ability to participate in development, optimization, and validation of analytical methods. * Project leader: responsibility for projects, e.g. method improvements, implementation of new methods and instrumentation. * Extensive knowledge and skills in telecommunication project management and customer service. * Ability to record, analyze, review data, maintain analytical lab instruments and laboratory supplies and laboratory testing schedules. * Experience in writing reports, test procedures, SOPs, investigations, and documents with implementation of cGMPs, USP, regulatory requirements and industry best practices. * Experience in compliance with regulatory agency environmental and chemical requirements. * Exceptional interpersonal communication skills, bilingual (fluent in English and Spanish) in interacting with other groups, including Quality Control, Quality Assurance, Research and Development, Regulatory Affairs, and Manufacturing. * Excellent time management skills. * Servant leadership style with excellent outcome in resolving problems. * Trained in negotiations to facilitate excellent team outcomes. * Adherence to high customer service standards. * Customer-focused ability to inspire others to help reach their full potential. * Experience in analytical instrumentation: Gas Chromatography (ECP, FID, PID detectors), Gas Chromatography/Mass Spectrometry, High Performance Liquid Chromatography, UV/VIS Spectrophotometry. * Microsoft Outlook, Word and Excel ACCOMPLISHMENTS Earned ACC Business Employee Award of the month in August 2015 for reducing the turnaround time for the completion of circuit disconnect orders in the Managed Internet Services team. Result: Achieved 50% increase in monthly disconnect completions and reduced disconnects being monitored to below 200 monthly. Earned Verizon Wireless Rochester Call Center 2011 Director's Award for achieving team's highest customer satisfaction scores for entire rep performance and first call resolution. Result: Team achieved 93.0% Entire Rep Performance and 97% Rep Resolve on customer satisfaction survey scores in 2011. Earned Verizon Wireless Rochester Call Center 2006 Director's Customer Service Teamwork Award for assisting organization to meet quality and productivity goals. Result: Organization achieved 92.0% Entire Rep Performance and 96% Rep Resolve on customer satisfaction survey scores in 2006. Earned prestigious Chemicals Quality Services Department "Excellence in Technology Award" for coordinating the testing of Volatile Organic environmental samples and completing the Kodak Park West (North Fenceline) Groundwater Project. Result: Achieved 100% on-time data delivery, 100% QA/QC criteria met and 100% customer satisfaction index. Researched/investigated alternative Field Portable Technologies as possible alternatives to new technologies for cost reduction of analytical testing at Eastman Kodak Company. Result: Increased group's awareness of new technologies, which provided vital information for future critical decisions regarding purchasing of new instrumentation. Participated in one-year inter-departmental career development assignment working with a PhD in chemistry. The assignment involved helping Eastman Kodak's photographic manufacturing customers to analyze their samples, interpreting and reporting their analytical data with the ultimate purpose of reaching solutions to their problems. Result: Improved productivity of analysis by 15% and reports were delivered on time to customers. Designed set up and remodeling of organic extractions laboratory. Responsibilities included: managing four Chemical Technicians performing laboratory routine testing, data analysis and review. Result: Helped to keep samples in-house, achieved 100% on time sample preparation, 100% QA/QC criteria met, and reduced supplies expenses by 5%. Coordinated/managed Eastman Kodak Company Gas Chromatography and Gas Chromatography - Mass Spectrometry analytical work centers routine operations, data review and report generation. Result: Improved group efficiency to 100 % data delivered on time, 100% QA/QC criteria met, and reduced chromatography supplies expenses by 5%. Devised a comprehensive tracking system for a wide spectrum of laboratory supplies, dry chemicals and essential organic solvents. Result: Reduced supplies and chemical inventory spending by 5% in the Organics Analytical Section. Researched/investigated alternative chromatographic methods to analyze a variety of organic compounds. Result: Improved existing analytical methods and reduced turnaround time for samples being tested by these methods, from ten to five business days. Organized and coordinated the Laboratory Safety & Hazardous Waste Disposal Programs for Chromatographic and Spectral Analysis Section. Result: Maintained a tight safety campaign with no lost-time safety incidents and no waste disposal violations from 1995 - 1998
Accomplishments
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