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Online Resumes with "first call resolution "
Customer Service Representative
High energy customer service reprsentative with a creative, fast-paced mindset, and the ability to pick up quickly on new things.
Ideal Companies: cell phone companies, insurance companies
Tags for this Online Resume: customer care, technical care, Microsoft Office
Seasoned Technical Support professional with broad global perspective and strong experience in building, improving and managing support teams to deliver excellent customer service while resolving complex technical issues.
Seasoned Technical Support manager with broad global perspective and strong experience in building, improving and managing support teams to deliver excellent customer service while resolving complex technical issues. I thrive on the challenge of improving customer experience, customer retention, and customer support process.
Ideal Companies: Samsung, GoPro, Facebook, Google
Tags for this Online Resume: ScrumMaster, LEAN Six Sigma, Knowledge Management, Project Management, Call Center Manager, Wireless, Firewall, VPN, Problem Solving, Leadership, Analytical, System Integration
Customer Service Manager - 15 Years of Experience - Near 85254
High energy results oriented professional with 25 years in sales, call center management, customer service management, and product and project management. Proven ability to motivate employees to achieve optimum performance levels. Fast-track promoted at Cable Shopping Network Corporate Headquarters based on leadership qualities and astute relationship management skills. Designed and implemented employee development program...
Tags for this Online Resume: Call Center Director, Call Center Supervisor, Scottsdale, Phoenix,
Customer Support / Help Desk Specialist - 20 Years of Experience - Near 28105
Working with thousands of clients I enjoy solving any problem that comes up. From owning a Consulting firm to working for a help desk I strive to be a specialist in first call resolution and follow up on those that need further research. Looking forward to working for a firm that will realize my expertise and allow me to grow in learning, knowledge and responsibilities. I'm sure you have many current clients needing my sk...
Tags for this Online Resume: HDI, Active Directory, Windows, Office, Break Fix, Servers, High Pressure, Multi-task
Professional Supporter
Outstanding support in resolving issues with clients and employee's. Patient, outgoing, creative, resourceful,thirsty for knowledge, experience, and challenges.
Ideal Companies: Dell, Musicians Friend, Rolling Stones, Barnes and Noble, Amazon.com, SLC City Weekly.
Tags for this Online Resume: Technical Support Rep., Customer Service Rep., Help Desk, IT Assistant, Data Entry, Computer Operator, Network Administrator Assistant, Entry Level Graphic Design
Technical Writer and Information Systems - also Volunteer Work; multimedia presentation - musical engineer
TECHNICAL WRITER | TRAINER Key Contributor & Effective Leader with solid experience in research and developing clear and concise documentation and knowledge management articles, supporting a large service desk environment. Worked extensively with software owners, improved procedures and workarounds to avoid costly escalations by Service Desk technicians. Core strengths include: Technical Writing • Employee Communicatio...
Ideal Companies: Smaller businesses that appreciate a well balanced worker who can get the job done.
Tags for this Online Resume: technical writer, Multimedia Designer, Information Systems, Recording Engineer, New Orleans, Training, Ebola Relief help, Mobile Messaging and Devices, Good for Enterprise on Android and iOS Devices, Multimedia Trainer / presentation, Record music and perform vocals with Sonar Cakewalk, Written and Published two short stories, Barbaring and Cosmetology License, Build my own computer systems, Volunteer to the Community to better serve those in need., Microsoft Certified Technician, Assist friends with most difficult computer issues with little or no cost to them.
Customer Service Manager - 10 Years of Experience - Near 33610
Professional with extensive experience in managing call centers for banking and technology institutions both domestic and international. Accomplished as internal consultant in analyzing existing operations; by implementing new strategies, practices and technologies to improve productivity and efficiency.
Tags for this Online Resume: Driving the development of superior customer service and high performance. , Building a team that effectively supports client programs, products, and services. , Leading workflow distribution and floor management to ensure service levels are satisfied. , Hiring, training/developing, motivating, coaching, evaluating, and retaining qualified staff. , Maintaining service, average-handle time/first-call resolution data, and both client and associate satisfaction levels.
Receptionist - 20 Years of Experience - Near 95835
To obtain employment in a office using up to date computer programs, and can work in a fast paced atmosphere.
Tags for this Online Resume: time management, first call resolution , typing skills, answer and control multi=phone lines, data entry, customer relations, transcribing, researching, editing
CLIENT SERVICES AND CUSTOMER EXPERIENCE EXECUTIVE- 15 Years of Experience - Near 07631
Client-focused, results-driven, and analytical thinking manager with solid background in leveraging leadership expertise toward continuous process improvement and high-caliber customer service delivery, Operations experience in call center metrics, call quality, first call resolution, inbound call routing, quality assurance, work force management and organizational development. Capitalize on solid awareness in Six Sigma met...
Ideal Companies: Comcast, Time Warner, TriNet, Cablevision, Stryker, Disney World, Climber.
Tags for this Online Resume: Call Center Metrics, Call Center start ups., Call Quality, Inbound calls, Sales, Outbound Calls, Technical Support, SLA, FCR, Workforce Management, Call Routing, Handle Time, Availabilty, Reliability
Highly experienced IT Manager - Near 18045
I am a results-driven Manager with 25 years of experience in the IT Field who is seeking a challenging position to meet and exceed my goals and objectives.
Ideal Companies: Financial, Insurance, Healthcare or Technology would be my best choices.
Tags for this Online Resume: Citrix, ITIL, SOX, Data Center, Manager, Technical Writer, Distributed Systems, Help Desk, Exchange, XenApp, Project Management
Customer Service Representative - 19 Years of Experience - Near 85308
QUALIFICATIONS * Experienced handling a high volume of inbound calls, while multitasking * Extremely confident and shows confidence over the phone, puts caller at ease * Ensure first call resolution while respecting the customers time * De-escalation * Technical/Troubleshooting support * Medical and Auto Insurance * FMLA, Long/Short term disability, enrollment, claims, All Medicare Plans, PPO, HMO, Limited Indemnity, HIPAA,...
Tags for this Online Resume: Customer Service, Billing, Email, Team Lead, APEX, Applications, Associate of the Society of Actuaries, Auto Insurance, Technical Support, Troubleshooting
Regional/Multi-Unit Manager - >15 Years of Management Experience - Agile and Scrum Certified
Steady and experienced call center and service delivery manager with skill in training and developing agents to provide increasing levels of customer service. A collaborative manager with passion for working across teams to turn around struggling accounts and raise KPI levels. Excels at finding efficiencies and reducing costs, skilled at using progressive discipline techniques for coaching and motivating, partners with seni...
Tags for this Online Resume: Call Center, Customer Service, Account Management, Integrate, Management, Process Improvements, Training, Agile, Forecasting, Project Management, Team leadership and development
