High energy customer service reprsentative with a creative, fast-paced mindset, and the ability to pick up quickly on new things.

COMPANY	POSITION HELD	DATES WORKED
T-Mobile	(Confidential)	10/2007 - 11/2008

SCHOOL	MAJOR	YEAR	DEGREE
Sierra High School	general studies	2005	High School/GED Degree

Highlights:

Companies I like:

cell phone companies, insurance companies

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• customer care
• technical care
• Microsoft Office

I was accountable for driving a first call resolution on each call, and I was responsible for doing this while keeping within certain quality metrics.