Description
QUALIFICATIONS * Experienced handling a high volume of inbound calls, while multitasking * Extremely confident and shows confidence over the phone, puts caller at ease * Ensure first call resolution while respecting the customers time * De-escalation * Technical/Troubleshooting support * Medical and Auto Insurance * FMLA, Long/Short term disability, enrollment, claims, All Medicare Plans, PPO, HMO, Limited Indemnity, HIPAA, Workers Compensation * Technical support and Troubleshooting * Comfortable and proficient navigating through multiple monitors and applications * Proficient and familiar with several different operating systems/applications * Microsoft Programs * HTML, POP3, MMS, and IMAP * Small business tax, S125 * ORACLE, DOS, SAP, PeopleSoft * Salesforce, PAS, Member Point, Access, NICE, ADES, APEX, OPAL, Log Mein, Workforce Management, iChat, SKYPE, Doorway, Info Manager, and Sharepoint * HCPCS, J-Codes, ICD 9, ICD 10, HIPAA Gateway, UB04, UB92, CMS 1500, CPT4, ASA, HEAT, MONET, RA, EOP, EOB, EPSDT, Authorization to disclose, ROAR, DME, CITRIX, and QNXT
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