High energy results oriented professional with 25 years in sales, call center management, customer service management, and product and project management. Proven ability to motivate employees to achieve optimum performance levels. Fast-track promoted at Cable Shopping Network Corporate Headquarters based on leadership qualities and astute relationship management skills. Designed and implemented employee development program that reduced customer complaints on call center staff by over 80% within a year. Designed procedure that improved First Call Resolution (FCR) to 92%.

Highlights:

• Call Center Director, Call Center Supervisor, Scottsdale, Phoenix,