Outstanding support in resolving issues with clients and employee's. Patient, outgoing, creative, resourceful,thirsty for knowledge, experience, and challenges.

COMPANY	POSITION HELD	DATES WORKED
Numira Bioscience	(Confidential)	11/2007 - 11/2007
Alorica	(Confidential)	5/2005 - 10/2007
Sorenson Bioscience	(Confidential)	8/2003 - 4/2005
Convergys	(Confidential)	9/2002 - 4/2003

SCHOOL	MAJOR	YEAR	DEGREE
Cenral High School	Graduated	2002	High School/GED Degree

Highlights:

Consistently on the Hall of Fame for receiving First Call Resolution as a Technical Support Agent.

Companies I like:

Dell, Musicians Friend, Rolling Stones, Barnes and Noble, Amazon.com, SLC City Weekly.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Technical Support Rep.
• Customer Service Rep.
• Help Desk
• IT Assistant
• Data Entry
• Computer Operator
• Network Administrator Assistant
• Entry Level Graphic Design

Was asked to walk the call floor and assist other agents on their calls to lower call volume and educate other employee's. Also received great feedback from customers and gave the companies brand a good name.