Description
Career Highlights * Epic Certification in EpicCare Inpatient Procedure Orders, NVT 2015- performing light builds. Assisting Provider with their Smart Phrase, Order Set Build and Preference List customization. * Credentialed Trainer- Internal Medicine, CPOE, Inpatient/Outpatient Surgery, Pediatrics, ASAP, Stork, Second Sign, Cardiology, Behavioral Health, GI, Rounding and Consults. I train Physicians, Residents, Mid- Levels and Med Students. * Significant experience with EPIC implementations. Participated in fourteen successful go-lives and three successful Epic NVT's go-lives within the past seven years recognized consistently as a distinguished performer within the organization's evaluation structure * Quick Guide builds for both Epic Training and Trouble-Shooting Epic Application Modules. * Researched, documented and trained the first Bon Secours "Electroconvulsive Therapy" Training Guide for Behavioral Health. * Teaching undocumented workflows. * Effective communicator and team player with proven skills in customer service and physician satisfaction. Assisted in creating Physician Support Call Center currently handling 19,000 calls per year with a first call resolution rate of 97% * Building lasting relationship with my Providers, Residents, Mid-levels, Students and Leadership Teams.
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