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Online Resumes with "Customer Experience Management"
CLIENT SERVICES AND CUSTOMER EXPERIENCE EXECUTIVE- 15 Years of Experience - Near 07631
Client-focused, results-driven, and analytical thinking manager with solid background in leveraging leadership expertise toward continuous process improvement and high-caliber customer service delivery, Operations experience in call center metrics, call quality, first call resolution, inbound call routing, quality assurance, work force management and organizational development. Capitalize on solid awareness in Six Sigma met...
Ideal Companies: Comcast, Time Warner, TriNet, Cablevision, Stryker, Disney World, Climber.
Tags for this Online Resume: Call Center Metrics, Call Center start ups., Call Quality, Inbound calls, Sales, Outbound Calls, Technical Support, SLA, FCR, Workforce Management, Call Routing, Handle Time, Availabilty, Reliability
Software Sales Representative
Tags for this Online Resume: Cloud, Cyber Security, SaaS, Product Management, Account Management, Strategic, Managed Services, Executive, International, Consultant, Channel, Partners, Datacenter, Clients, Solutions, Marketing, Leadership, Negotiation, Colorado, Seattle, Enterprise Account Manager, Sales Manager, Regional Sales Manager, Global Account Manager, Nationwide, Telecommunications, Solutions Specialist
Business Analyst - 4 Years of Experience - Near 22043
PROFESSIONAL SUMMARY Highly reliable Business Analyst with a strong customer satisfaction record. Efficient at inter team coordination to maximize business functionality and efficiency. Committed to ongoing professional development to ensure accuracy and innovation in management and problem-solving. CORE QUALIFICATION Over 6+ years of extensive experience as a Business Analyst & Siebel Developer * Excellent knowledge of Sof...
Tags for this Online Resume: Business Requirements, Structured Query Language, Consumer Products, Data Mapping, Honeywell, Integrate, Management, Oracle PL/SQL Programming language, Pricing, Query, SQL
General Manager - 10 Years of Experience - Near 39819
Accomplishments: * Total consulting revenue increased 15%, while new customer consulting revenue increased 21%. * Scheduled webinars increased 45% from same time period. First time seminars with NADA ATA Board of Directors and Texas Dealer Academy were finally realized. Executive Manager Action GM of Bainbridge, GA 2000-2015 * Directed all daily sales, service and parts operations of a Chevy, Buick, and GMC franchise. * Con...
Tags for this Online Resume: ACH, Advertising, Automotive, Cold Calling, Consulting, DMS, Dms (Data Mgmt Tool), Financial, Financial Statements, Insurance
Marketing - 16 Years of Experience - Near 70002
Qualifications Summary Creative, self-directed, B2B and B2C marketing professional focused on achieving enterprise goals, business growth and profitability. Focused, resourceful, team player, hands-on and detail oriented. Successfully established strategic plans and executed projects in large corporate and small entrepreneurial organizations. Marketing Strategy Branding Inbound Marketing Idea Creation Organizational Change ...
Tags for this Online Resume: Marketing Management, Communications, Strategy, Creative, Branding, Events / Trade shows, Social Media, Customer Experience / NPS, Collateral Development, Idea Creation, Website / SEO, Organizational Change / Training
Regional/Multi-Unit Manager
QUALIFICATIONS * Multi-Site/Unit Operations Mgmt. * Customer Experience Management * Start Ups/Turnarounds * Lead/Motivate/Mentor/Train * Bus. Re-engineering/Process Redesign * HR/Change Management * Financial Management/P&L * Programs/Systems Improvement * Sales Operations Management * Revenue/Profit/Market Optimization * Loss/Inventory/Materials Mgmt. * Pricing/RFPs/Negotiations * Best Practices/Benchmarking * Cost Contro...
Tags for this Online Resume: Business Plan, Financial, Financial Analysis, Human Resources, Retail, Management, Sales, Benchmarking, Change Management, Financial Management
Vice President - 1 Years of Experience - Near 94061
Areas of Expertise ( Market & Channel Development ( Customer Experience Management ( Sales and Marketing Mgmt. ( Profitability and Productivity Improvement ( Key Alliance Development ( Start-up ( Strategy and Business Transformation ( Corporate Market Positioning ( Cross-functional Team Leadership PROFESSIONAL SUMMARY Marketfuse Consulting San Francisco, CA Principal & Owner Current Marketfuse helps companies discover and i...
Tags for this Online Resume: Sales, Distribution, Benefits, Integrate, Consulting, Financial Services, Fraud, Guardian, Guardian (Comm Net Sw), Insurance
Revenue Management - 20 Years of Experience
Summary I'm an executive with over 35 years' experience in USA and international business. My experience includes sales, marketing, accounting, customer care and billing, finance, operations, training, support, research and development, contract negotiations, and HR. I can develop, monitor, implement, and execute company growth strategies. My sales and marketing strategy is to leverage my extensive network. I contact the hi...
Tags for this Online Resume: Telecommunications, Foreign Languages, Operational support systems, Support, Billing, Management, Set Top Box, Business Development, Consolidations, Customer Relationship Management
Sales Representative - 15 Years of Experience - Near 27608
SUMMARY OF QUALIFICATIONS *New Business Development *Strategic Account Management *Consultative/Complex/C-Level Sales Solutions *Vertical Market Penetration *Pipeline Management *Compelling Proposal Creation *Presentation/Facilitation Skills *Consistent Delivery of Performance Targets *Negotiations *Contracts *RFP/RFQ Management * Sales Forecasting *P&L/Budget Management *Process Improvement/TQM *Needs Assessment *Vendor Re...
Tags for this Online Resume: Supply Chain, Consulting, Logistics, Accounting, Business Acumen, Management, Needs Assessment, Process Improvements, Services, Transportation
banker/ financial services
•Seeking to take next career step in acquired field of experience gained over the years in either banking or financial services opportunities, with respect to prospective careers outside the scope.
Ideal Companies: banking / accounting
Tags for this Online Resume: financial, banking, accounting, payable, recievable
Senior Customer Experience Manager
Profile * Outstanding reputation for generating and building long-term business relationships * Harnesses customer data and leverages new technology to deliver personalized and integrated customer journeys * Resourceful and flexible with strong interpersonal, communication, and organizational abilities * Experience leading, directing, and guiding global virtual work teams and navigating cultural challenges * Highly organize...
Tags for this Online Resume: Business Intelligence, Process Improvement, Customer Relationship Management, Digital Channels, Chat, Account Management, Vendor Management, Customer Loyalty, Agile Project Management, SDLC Project Management, Operations, Customer Success, Business Requirements, Global Help Desk, IVR Technology, Customer Experience Trends, Customer Insights, Customer Empathy, Digital & Voice Channels, Customer Facing, Voice of the Customer, Customer Journey Mapping, Program Management, Training, Customer Touch Points, Customer Interactions, Optimization, Wireless Devices & Services, Mobility Management, Telecom Expense Management, Leader, Maximizing Engagement, Interaction Improvements, Complex Issue Tracking and Resolution, Strong Communicator, Enhance Business Value Propositions, Multi Channel Support Strategies, Customer Experience Principles, Continuous Improvement, Closed Feedback Loop, Customer Experience Strategy, Design, & Delivery, Cross Functional Management
Legal Assistant - 7 Years of Experience - Near 33315
My objective is to succeed, thrive and grow in a fast-paced environment while utilizing my interpersonal and organizational skills, knowledge, and education to positively impact the company. I am capable of providing a full range of support services and always strive to deliver work product which far exceeds expectations. Professional Experience in USA Teleperformance - Boca Raton, FL (Temporary Assignment) Echat - Agent - ...
Tags for this Online Resume: Litigation, Drafting, Procurement, Inventory management, Management, Architectural, Computer Aided Software Engineering, Inventory, Accounts Payable/Receivable, Documentation
