Description
PROFESSIONAL SUMMARY Highly reliable Business Analyst with a strong customer satisfaction record. Efficient at inter team coordination to maximize business functionality and efficiency. Committed to ongoing professional development to ensure accuracy and innovation in management and problem-solving. CORE QUALIFICATION Over 6+ years of extensive experience as a Business Analyst & Siebel Developer * Excellent knowledge of Software Development Life Cycle (SDLC) processes using Waterfall and Agile software development methodologies. * Strong experience with Scrum methodology * High Oral and written communication skills writing User Stories * Qualified as Subject Matter Expert for Customer Experience Management. * In depth knowledge of business stakeholders through Stakeholder Analysis (RACI) * Outstanding abilities in BPM and Re-Engineering (As-Is & To-Be modeling/mapping) business processes. * Expert in creating Business Analysis artifacts such as Use Cases, Activity Diagrams, Entity Relationship Diagrams and extensive Data Modeling using MS Visio. * Extensive knowledge as SharePoint Designer and Out-of-box features * Excellent knowledge of business process automation and workflow concepts and instruments * Goal-oriented team leader capabilities at building strong relationships with coworkers and clientele. * Strong problem-solving and analytical abilities * Expert at SQL Programming * Extensive experience with Siebel applications and verticals, including Server Administration, Sales Automation, Call Center, Workflow Manager, Order Manager, Field Service and Marketing Applications.
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