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Online Resumes with "IVR Technology"
Developer - 9 Years of Experience
SUMMARY A tech savvy graduate with 8.5 years of experience in software development life cycle along with configuration control, production support and service management in IT industry, gaining wide exposure to the call center and IVR technologies, Online banking, and Banking knowledge of end to end business processes.
Tags for this Online Resume: Interactive Voice Response, AVAYA, Banking Industry, Call Center, Disaster Recovery, Infrastructure, Load Balancing, Management
Senior Customer Experience Manager
Profile * Outstanding reputation for generating and building long-term business relationships * Harnesses customer data and leverages new technology to deliver personalized and integrated customer journeys * Resourceful and flexible with strong interpersonal, communication, and organizational abilities * Experience leading, directing, and guiding global virtual work teams and navigating cultural challenges * Highly organize...
Tags for this Online Resume: Business Intelligence, Process Improvement, Customer Relationship Management, Digital Channels, Chat, Account Management, Vendor Management, Customer Loyalty, Agile Project Management, SDLC Project Management, Operations, Customer Success, Business Requirements, Global Help Desk, IVR Technology, Customer Experience Trends, Customer Insights, Customer Empathy, Digital & Voice Channels, Customer Facing, Voice of the Customer, Customer Journey Mapping, Program Management, Training, Customer Touch Points, Customer Interactions, Optimization, Wireless Devices & Services, Mobility Management, Telecom Expense Management, Leader, Maximizing Engagement, Interaction Improvements, Complex Issue Tracking and Resolution, Strong Communicator, Enhance Business Value Propositions, Multi Channel Support Strategies, Customer Experience Principles, Continuous Improvement, Closed Feedback Loop, Customer Experience Strategy, Design, & Delivery, Cross Functional Management
Project Manager - 0 Years of Experience
Team Leadership: Proven Senior Manager for project and program management, controlling budgets, allocating resources, team utilization, team training, service delivery and client satisfaction. Defined team strategy, competencies and technical resource allocation for targeted customers. Managed and developed project managers / business analyst teams, cross functional teams, contractors, customers and vendors. Result: Success...
Tags for this Online Resume: Applications, Budgeting, Leadership, Microsoft Windows, Support, Surgical, Training, Consulting, Critical Care - Vascular, Information Technology
