Team Leadership: Proven Senior Manager for project and program management, controlling budgets, allocating resources, team utilization, team training, service delivery and client satisfaction. Defined team strategy, competencies and technical resource allocation for targeted customers. Managed and developed project managers / business analyst teams, cross functional teams, contractors, customers and vendors. Result: Successfully grew team's skills of up to 10 Project Managers and managed budgets from $10k to over $3m. IT Application Management: Directed and provided oversight regarding the implementation and support aspects of clinical and business systems. Managed daily operations, coordinated assignments, provided coaching and feedback, facilitated employee training and advised staff regarding operational, technical and administrative issues. Successfully developed standards to accommodate prioritization and distribution of work, monitored performance and quality. Supported the development of capital strategic initiatives. Developed business cases to include initiative justification, projected budget and ROI. Well trusted and effective resource to team and peers. IT Implementation: As a seasoned Project Manager, led and directed teams in system selection, procurement, build, delivery and close-out of Clinical and Business IT projects. Projects have included strategy and vision, technology roadmaps, end-to-end consulting, migrations, conversions and ongoing managed services. As a Technology strategist, defined approaches for delivery of solutions related to desktops, servers, virtualization, back-ups and recovery, protection of PHI, security, networking, change management, and user experience. Expert practitioner in complex projects and solutions across multiple technologies. Healthcare IT Software Expertise: Managed and led successful pre-implementation activities for application and program development, infrastructure upgrades and managed services. Provided measurable results to educate users through strong client facing skills, team organization, and utilization management. Consistently became trusted advisor to clients and recognized SME for client relationships and partner relationships. IT Technology Clinical Application Types: Analytics, Care Surveillance, Clinical Documentation, Clinical Decision Support, Construction, Credentialing, Critical Care, Emergency Medicine, Facilities & Security, Food & Nutrition, Heart & Vascular, Human Resources, Laboratory & Pathology, Oncology, Ophthalmology, Orthopedics, Pharmacy, Registries, Portal, Pulmonology, Quality, Radiology, Registration, Revenue Cycle, RFID, Scheduling, Social Services, Supply Chain, Surgery & Anesthesia, Women Services IT Business Applications: MS Project, MS Visio, SmartDraw, Planview, QuickBase, SharePoint, Skype, Box, LeanKit, MicroStrategy, Mind Map, Corepoint, JIRA, Kanban, Tableau, PeopleSoft, Remedy, Windows, Linux As a Project Manager and Leader, executes a formal, consistent and successful project management methodology. The methodology always includes discussions with department and user leadership, full exploration, definition and communications of requirements, overall system design, analysis, detailed technical decisions, software and hardware procurement, budgets, schedules, milestones and reporting requirements required to complete projects on time. Adept at recovering and turning around complex troubled projects requiring special interventions and creativity. Vendor Relationships: General Electric, Philips Healthcare, Baxter, Siemen, Omnicell and McKesson. Technologies: Linux, Apache, Windows. Application Development: 15+ years as a Project Manager, Team Leader and IT Manager of application development and implementation in a complex healthcare enterprise environment. Experienced in custom applications, packaged applications and integration with multiple systems and web interfaces. Primary applications were clinical, business, revenue cycle, content management, marketing websites, medical device integration and IVR technology. Result: Recognized consistently for project excellence and troubled project turnarounds. Infrastructure Implementation and Support: Relationship manager for technical operations, network infrastructure design, and implementation activities for healthcare projects, including networking, databases, storage and servers. Relocated data centers, relocated infrastructure, including applications, database and network hardware and software. Facilitated the management of network monitoring and load balancing. Result: Provided infrastructure implementation and support to the point that systems maintained a 99.99% uptime. IT Compliance / Disaster Recovery: Proven background implementing IT correctly for maximum efficiency and effectiveness. Adhered to IT SDLC methodologies including ITIL, Agile and Waterfall in enforcing IT standards and compliance. Initiated formalized change management processes. Completed IT risk audits, related to PHI and PCI credit card transactions. Result: Accomplished three disaster recovery and business continuity plans. Vendor Management Monitored and reported on the performance of up to 50 vendors to ensure delivery in line with contractual obligations and performance metrics. Planned and conducted regular performance reviews/audits with each major third-party provider along with relevant technology stakeholders. Result: Measured, monitored and reported on customer satisfaction and vendor performance, implemented continuous improvement and oversaw the vendors for clinical monitoring. SELECTED PROJECT EXAMPLES: * Bed Management/Patient Tracking Implementation Project: Performed as Project Lead and application analyst in an enterprise wide implementation at 4 facilities. Oversaw and managed the system selection, procurement, and development of steering committee consisting of COO, Nursing executives, nurse and physicians. Coordinated environmental services, facilities, networking, system build and configuration, training plans and go-live support. Results: Allowed for the visibility of discharged patients. Enabled all facilities to meet the national metric of 60 minute dirty-to - clean beds 100% of the time. * EKG Result Interface Implementation: Gathered the requirements for the development of code to ingest the EKG images (GE Muse) into the electronic medical record system. Assisted in the testing and sign-off. Results: Achieved substantial cost savings through reduction of supplies used and reduced the time to access test results in the EMR System. * Drug Library Download Automation: As Project Lead, assisted the installation of 1000+ infusion pumps. Worked closely with nursing, network and facilities teams to install network drops in patient rooms adhering to infection control protocol. Facilitated technical assessment of the application, procured a 3rd party data center, and facilitated the build and configuration of the application. Results: Improved patient safety by ensuring 100% of pumps got updated drug library. * Medication Dispensation from Omnicell via Cerner: Facilitated the technical assessment, procurement, build, training and go-live support of an automated medication system controlled by the EMR patient record. Result: Allowed for faster administration of drugs, better controls and improved patient care. * Vendor Selection for Telehealth System: Identified and analyzed the business requirements and searched for vendors that could meet them. Collaborated in writing a Request for Proposal (RFP) & Request for Quotation (RFQ). Facilitated the creation of the evaluation criteria with weighting. Worked with team which consisted of the VP, Associate Chief Medical Officer, VP of Clinical Operations, physicians and IT to evaluate the vendors. Setup demos and Q&A sessions for the evaluation team. Aided in the contract negotiation. Result: Identified a vendor that met the requirements to serve as the Telehealth platform vendor. * Hemodynamic and Telemetry Systems Implementation: Implemented the system using an Agile Methodology. Replaced the physical medical devices in each room. Coordinated patching of network drops in over 1000 rooms (patient rooms, OR rooms, Procedural rooms). Each iteration included gathering of requirements, analyzing, configuring, testing, accepting, installing, training and go-live. Result: Reduced alarm fatigue across multi-facilities that allowed for standardization and the ability for staff to work between hospitals. * Pisces Anesthesia Information Management System Implementation: While serving as data analyst on a project, undertook system administration responsibilities due to internal crisis. Rebuilt the server multiple timed to eliminate bugs in the code. Configured, performed testing and developed training materials. Trained the anesthesiologist, anesthesia assistants, anesthesia services and nurses. Result: Implementation of a system that allowed for electronic documentation and ability to ingest anesthesia machines data into the record. Increased efficiency of record completion and provided for the capture of all charges. * Operating System Upgrade: Upgraded End-of-Life applications windows operating system version of over 800 servers. Managed $2.8M budget. Oversaw the requirement gathering of a team of project managers and business analyst. Managed the documentation of the project to include project plan, communication plan, agendas, status reports, testing scripts, acceptance sign-off and dashboards for the sponsors and leadership. Presented the change request with impact to time, money and quality to IT leadership as a response to scope creep, leading to a project extension. Result: Implemented a plan that allowed us to complete the work by the deadline for the original scope. * TheraDoc Implementation: Engaged Infection Prevention, Facilities, Nursing, Pharmacy, Lab, Risk Management and IT departments to implement an infection surveillance application for over 1000 beds. Participated in endeavor to test admission, discharge, transfer (ADT), Lab results, pathology results, radiology results, surgical data, and medication dispense interfaces. Result: Contributed to prevention of over 100 ADEs (adverse drug event).
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