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Online Resumes with "call flows"
Technical Writer - 12 Years of Experience - Near 76053
Areas of Expertise: * Performance Consultant * Detail Oriented * Learning Management System Administrator * Project Management * Product Management * Creative Problem-Solver * Facilitator * Client Relationship Management * Innovative Thinker Selected Achievements Electronic Security Association * Developed and introduced an Instructor Guide to replace the 'notes' Instructors previously used from PowerPoint presentation prin...
Tags for this Online Resume: Desinger, Training, Instructional Design, Project Management, Technical Writer, Technical Trainer, Customer Support, Quality Tester, Quality Assurance, eLearning
Business Analyst - 2 Years of Experience - Near 95051
Summary: * Experienced software professional with over 5 years of experience in the telecommunication industry. * Solution Architect/Business Analyst involved with requirements gathering and sharing insights with various business functions. * Analysed and designed call flows for IVR and USSD/SMS services, Customer Service Platform modules for contact centres. * Involved in all stages of a project delivery - preparation of i...
Tags for this Online Resume: Architect, Audit, Billing, Business Analysis, Business Analyst, Communication Skills, Customer Relationship Management, Customer Service, Design Documents, Gathering Requirements
System Engineer - 12 Years of Experience - Near 94303
Summary capabilities: Technical Wireless Mobility Engineer with years of Telco & Enterprise Experience. A visionary leader with the architectural skills, experience and insight to elevate any application, computing platform infrastructure or data operation to the cloud. Successfully designed and delivered secure cloud solutions for major organizations Prior experience with Several Deployments Domestic & International Market...
Tags for this Online Resume: Services, Support, Integrate, Management, SS7, Engineering, Structured Query Language, Wireless, Gateways, Global System for Mobile Communications (GSM), cloud engineering
Customer Service Representative - 20 Years of Experience - Near 76643
Professional Summary Award-winning customer support professional who has advanced quickly in all positions. Motivated to perform at peak levels and meet company goals. Detail-oriented Group I Technician with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical issues with ease and patience. Group 1 Technician with technical and troubleshooting repair expertise. Team player ...
Tags for this Online Resume: Apple, C Programming Language, Customer Service, Diagnostic Tools, Disaster Recovery, Fiber Optics, Government, Hardware/Systems, Information Technology, Install
Project Manager - 20 Years of Experience - Near 27518
Professional Summary Accomplished IT professional with over 20+ years of experience consisting of managing IT projects for both the Business and Information Technology, fostering relationships, (internal and external) and delivering quality business solutions on time and within budget for multimillion-dollar companies. Diverse industry experience includes: Pharmaceutical, Banking, Finance, Insurance, Telecommunications, Ene...
Tags for this Online Resume: Consulting, Budgeting, Training, Project Management, Software, Change Management, Insurance, Management, Metrics, Program Management, waterfall, crm
Customer Service Manager - 20 Years of Experience - Near 21061
Summary of Qualifications Intensely focused and driven customer service leader skilled at developing above industry standard customer service teams. A fluid and persuasive communicator who has presented business cases to Executive Leadership & Operating Partners. Has excellent oral, written, and public speaking abilities that benefit any environment. Proven ability to leverage call monitoring systems to elicit sales and ser...
Tags for this Online Resume: Sales, Sales Support, Support, AVAYA, Business Requirements, Call Center, Cms, Cognos, Customer Service, Leadership, MS Project, Project Management
Sales Engineer - 20 Years of Experience - Near 60192
Profile I have been in the Telecommunications field for 30 years, and the Contact Center space for 25 years. * I was technical support Engineer for Genesys platform solutions during the period where SBC Datacom sold and supported Genesys solutions. I was a Genesys Certified Engineer during that time, so implementation, database configuration, call flows and scripting problem resolution for supporting SBC deployment teams. w...
Tags for this Online Resume: Integrate, Interactive Voice Response, Speech Recognition, PBX, CENTREX MATE/PLEXAR, CALL FLOW SCRIPTING, RECORDING, WFM, VOIP Engineer, UCCX, UCCE, Cloud, Hosted
Operations - 20 Years of Experience - Near 75442
SUMMARY OF QUALIFICATIONS * 30 years of experience in telecommunications and network systems, installation (turn-key), maintenance, upgrade, repair and project management. * 25 years of experience in data network installation and maintenance. * 20 years of experience in management, sales, complete project planning and installation supervision for telecom and data systems. * Fully involved in ACD / Call Center setup, rollout...
Tags for this Online Resume: AVAYA, Distribution, Infrastructure, Microsoft, Microsoft Windows, Project Planning, Security, Telephony, AT&T, SBC, Nortel, Avaya, CS 1000, Symposium, Contact Center, Call Center, IVR, Microsoft, Server
Telecomm Specialist - 4 Years of Experience - Near 45069
SUMMARY SKILLS EXPERIENCE 03/2016 to 07/2017 02/2014 to 03/2016 06/2013 to 02/2014 06/2010 to 06/2013 STONE OH 45212 C: 513-708-1924 zakstone7@gmail.com Client-focused File/records maintenance Quick learner Excellent Customer Service Skills Project Manager - Implementation Cincinnati Bell Business - Cincinnati, Ohio * Manage implementation of managed VOIP platform from contract signing through first month of billing. * Coll...
Tags for this Online Resume: customer service skills, Management, Project Management, Project Manager, Routers, Switches, Telephony, Billing, Call Center, Complaints, html, agile, it jobs, javascript
Telecomm Specialist - 12 Years of Experience - Near 75070
PROFILE Worked on Cingular/ATT network using SIEMENS BS-SIEMENS BSXL BTS-SIEMENS BSC, optimizing KPI's for the UMTS Network. Worked with SIEMENS BS-SIEMENS BSXL BTS-SIEMENS BSXL BTS Midwest deployment for ATT UMTS/HSPA/WCDMA/GSM network as a RNPI UMTS RF Engineer for 2 years, as a contractor .Worked as Field RF Technician deployed sites from Detroit Michigan to Lacrosse Wisconsin for a 2 year contract. Supported, as RF engi...
Tags for this Online Resume: Business Development, Business Development Manager, Procurement, Integrate, Management, Project Management, Systems Engineer, C++ Programming Language, Documentation, Gateway
Customer Service Representative - 8 Years of Experience - Near 93612
Accomplishments Managed call flow with up to 15 calls in queue per minute with quality service. Exceeded corporate target for customer satisfaction for 2 times a months in a row. Managed to receive an award for "Outstanding Product Support Specialist". Professional Summary Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase ...
Tags for this Online Resume: Forklift, Inventory, AVAYA, Complaints, Customer Service, Email, Inventory Control, Management, Negotiation Skills, Support, Pelco Sales customer
Application Support - 20 Years of Experience - Near 02360
Professional Summary: * Cumulative record of working in IT industry impacting operational initiatives in various professional roles. * Talent for optimizing technical processes and delivering measurable improvements with UNIX, Windows operating systems. * Proven ability to work independently and along with a team proficient providing support with hardware/software issues. * Thrive in fast-paced, multifaceted arena with chal...
Tags for this Online Resume: Microsoft Windows 7, Windows 7, Microsoft Windows, Data Manager, EMC, Replication, Citrix, Documentation, Software, Structured Query Language
