Accomplishments Managed call flow with up to 15 calls in queue per minute with quality service. Exceeded corporate target for customer satisfaction for 2 times a months in a row. Managed to receive an award for "Outstanding Product Support Specialist". Professional Summary Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty and superior computer skills and telephone etiquette. Technical Support Representative skilled at resolving complex customer service issues in a timely manner. Adaptable warehousemen with extensive experience in material handling, inspections and shipping and receiving. Focused on continual process improvement and cost reduction. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Energeticspecialist with strong time management skills who thrives in a fast-paced, dynamic environment.

Highlights:

• Forklift
• Inventory
• AVAYA
• Complaints
• Customer Service
• Email
• Inventory Control
• Management
• Negotiation Skills
• Support
• Pelco Sales customer