Occupation:Customer Service Representative |
Location:Hewitt, TX |
Education Level:High School/GED |
Will Relocate:YES |
Description
Professional Summary Award-winning customer support professional who has advanced quickly in all positions. Motivated to perform at peak levels and meet company goals. Detail-oriented Group I Technician with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical issues with ease and patience. Group 1 Technician with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments. Technical Customer Service Specialist with the capactty to quickly learn and synthesize new netwotting technologies. Veteran repairman wlth 49 years eryeriencs 5ffying the needs of a wide spectrum of customers. Seeking a position assisting clients in a tech environment. Customer Service Representative specializing in supporting end-user hardware and software inquiries. Seeking a dispatchers position at a growing tech startup. SkiIIs . Customer service expert o Analytical and critical thinker e Fast learner r Skilled multi-tasker o Expert in disaster recovery r Student government representative r Perfect Attendance Award Work Ifistory Group 1 customer service Technician 0311966 to 09/1997 Southwestern-Bell Tehphone - 106 Factory Dr Waco, Tx r Installed software, modified and repaired hardware and resolved technical issues. o Managed call flow and responded to technical support needs of customers. o Resolved customer issues in aclear, courteous and straightfonrard manner. . Demonstrated professionalism and courtesy with customers at all times. r Identifred and solved technical issues with a variety of diapostic tools. r Resolved problems with malfunctioning products. r Followed up with clients to ensure optimal customer satisfaction. r Answered incoming calls from residential and small business customers. o Activated accounts for clients interested in new services. o Remained up-to-date on the latest technologies and solutions applicable to company products. r Coordinated product orders. o Total of41 years oftechnical support experience. o Worked closely with team members to meet or exceed all customer service requirements. o Developed and tested new product offerings. r Answered telephone calls promptly and minimized delays that could lead to abandoned calls. r Enthusiastically participated in job related training. r Described solutions to customers accurately and persuasively. r Set up PC and Apple desktops and laptops and all types of mobile devices. r Provided on-call support for critical issues. fiber optics technican 0311998 to 01/2015 Community Tehphone - Windthrost, Tx r Installed software, modified and repaired hardware and resolved tecbnical issues. r Provided base level IT support to non-technical persomel within the business. o Resolved customer issues in a clear, couteotls and straightforward manner' . at ail times' Demonstrated professionalism and courlesy with customers o Identified and solved technical issues with a variety of diagnostic tools. o Resolved problems with malfunctioning products' oFollowedupwithclientstoensu'reoptimalcustomersatisfaction. r Conducted research to address customer concerns' o I 8 years oftechnical supporl experience' . Maintained high departmental standards for quality and productivity metrics' customer service requirements' o Worked closely with team members to meet or exceed all . Engaged users and answered questions on website and in forums' that could lead to abandoned calls' o Answered telephone calls promptly and minimized delays c Maintained and updated customer service database' o Managed customers' expectations and experience to a high degree of customer satisfaction' o Provided on-call support for critical issues'
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