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Bhooma V

Business Analyst - 2 Years of Experience - Near 95051

Occupation:

Business Analyst

Location:

Santa Clara, CA

Education Level:

Bachelor

Will Relocate:

YES

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Summary: * Experienced software professional with over 5 years of experience in the telecommunication industry. * Solution Architect/Business Analyst involved with requirements gathering and sharing insights with various business functions. * Analysed and designed call flows for IVR and USSD/SMS services, Customer Service Platform modules for contact centres. * Involved in all stages of a project delivery - preparation of initial analysis and design documents, audit reports and user hand-off. * Drafted feature design documents and worked together with development and test teams for version development for various modules. * Performed System Integration Testing (SIT) of Huawei modules IVR, USSD/SMS, Agent UI with 3rd party billing systems. * Handled multiple clients and multiple parallel releases ensuring quality delivery. * Good understanding of GSM network architecture and call flows. * Team player with excellent analytical and communication skills. Quick learner, strong work ethics and willingness to learn.

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