Summary: * Experienced software professional with over 5 years of experience in the telecommunication industry. * Solution Architect/Business Analyst involved with requirements gathering and sharing insights with various business functions. * Analysed and designed call flows for IVR and USSD/SMS services, Customer Service Platform modules for contact centres. * Involved in all stages of a project delivery - preparation of initial analysis and design documents, audit reports and user hand-off. * Drafted feature design documents and worked together with development and test teams for version development for various modules. * Performed System Integration Testing (SIT) of Huawei modules IVR, USSD/SMS, Agent UI with 3rd party billing systems. * Handled multiple clients and multiple parallel releases ensuring quality delivery. * Good understanding of GSM network architecture and call flows. * Team player with excellent analytical and communication skills. Quick learner, strong work ethics and willingness to learn.

Highlights:

• Architect
• Audit
• Billing
• Business Analysis
• Business Analyst
• Communication Skills
• Customer Relationship Management
• Customer Service
• Design Documents
• Gathering Requirements