Occupation:Customer Service Manager |
Education Level:Some College Units Completed |
Will Relocate:YES |
Description
Summary of Qualifications Intensely focused and driven customer service leader skilled at developing above industry standard customer service teams. A fluid and persuasive communicator who has presented business cases to Executive Leadership & Operating Partners. Has excellent oral, written, and public speaking abilities that benefit any environment. Proven ability to leverage call monitoring systems to elicit sales and service excellence. Highly proficient with MS Excel, Word, PowerPoint & Outlook, Salesforce.com, Avaya/CMS and Cognos reporting. * Sales Reporting & Analytics * QA Call Monitoring * Training & Development * Project Management/MS Project * Call Flow Design * Call Center Reporting & Analytics
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