Occupation:Telecomm Specialist |
Location:West Chester, OH |
Education Level:Some College Units Completed |
Will Relocate:YES |
Description
SUMMARY SKILLS EXPERIENCE 03/2016 to 07/2017 02/2014 to 03/2016 06/2013 to 02/2014 06/2010 to 06/2013 STONE OH 45212 C: 513-708-1924 zakstone7@gmail.com Client-focused File/records maintenance Quick learner Excellent Customer Service Skills Project Manager - Implementation Cincinnati Bell Business - Cincinnati, Ohio * Manage implementation of managed VOIP platform from contract signing through first month of billing. * Collaborate with customers to determine and provision proper call flow procedures and call center needs. * Responsible for ordering all required network equipment including routers, switches, and desk phones. * Oversee installation and configuration of network equipment on location. * Prepare any contract addendums required for needed changes post sale. Senior Service Representative Cincinnati Bell Business - Cincinnati, Ohio * Dedicated representative for over $1 million in monthly revenue. * Directly support sales staff with order implementation and customer service. * Work directly with business customers to facilitate repair, service, and billing issues. * Collaborate with sales to determine best solution to meet customer's telephony and data needs. * Remotely assist on-site technicians with product installations. * Work with project management teams to implement complex services for large business customers. Team Leader - Call Center Operations Aero Fulfillment Service - Fairfield, Ohio * Monitor and score inbound and outbound calls completed by customer service representatives. * Provide feedback and mentoring to call center staff of 17 representatives. * Provide updates to clients regarding survey totals. * Investigate customer complaints and report to management and/or client. * Responsible for training new employees on all work processes and protocols. Call Center Representative Aero Fulfillment Services - Fairfield, Ohio * Responsible for conducting inbound and outbound customer satisfaction surveys for physicians. * Mentored new employees. Ohio University - Athens, Ohio Attended August 2009 through May 2012. Completed coursework toward a
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