Description
SUMMARY OF QUALIFICATIONS * 30 years of experience in telecommunications and network systems, installation (turn-key), maintenance, upgrade, repair and project management. * 25 years of experience in data network installation and maintenance. * 20 years of experience in management, sales, complete project planning and installation supervision for telecom and data systems. * Fully involved in ACD / Call Center setup, rollout, maintenance and management for 16 years with AT&T. * Expertise in developing Call Flow designs for maximum Service Level Goals for AT&T / SBC. * Dedicated to project success and customer satisfaction utilizing management and technical skills.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| At&T | Sr Specialist Telephony Infrastructure Engineersr Communications Specialist Sbc | 1/2008 - 1/2016 |
| Site Engineer / Telecom Sbc | Telecommunications Administrator Sbc | 1/2001 - 1/2003 |
| Dependable Telecom | Field Technician | 1/1998 - 1/1999 |
| Data Group | Owner Communicationsoperations Manager Public Telcomregional Project Manager Voltelcontechnician Voltelcon | 1/1991 - 1/1997 |
Accomplishments
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