Occupation:Sales Engineer |
Location:Hoffman Estates, IL |
Education Level:Associate |
Will Relocate:YES |
Description
Profile I have been in the Telecommunications field for 30 years, and the Contact Center space for 25 years. * I was technical support Engineer for Genesys platform solutions during the period where SBC Datacom sold and supported Genesys solutions. I was a Genesys Certified Engineer during that time, so implementation, database configuration, call flows and scripting problem resolution for supporting SBC deployment teams. were a major areas of focus. * As a Design Engineer on Genesys solutions, as well as technical lead for the Genesys HICS platform (cloud based) which included roles as training, remote demonstrations, as well as proof of concepts. * I coordinated, designed and/or documented solutions for ancillary Contact Center systems including Nice and Callabrio (Cisco) Call Recording, Workforce Management, and Email Management systems. * Supported these efforts across several product lines, Cisco (UCCX, and UCCE) Genesys HICS, and Nortel (CSE 1000 Symposium Call Center) chiefly among them. * Supported the sales teams from the needs assessment, web demonstration, design and pricing of Contact Center solutions through hand off to deployment teams to meet those needs assessments. * As a part of the team which provided migration/transition plans and designs for solutions from present state mto end state platforms I have learned the differences and similarities of these systems. The areas under my design purview included gathering and providing design and pricing for the cloud based hosting of these solutions when appropriate. * During this time my experience from both a purely technical (implementations and technical support roles) and pre sales roles has allowed me to appreciate the nuanced differences between the different 847-682-3153 1575 Freeman Road Hoffman Estates, Il. 60192 jcrosson@ameritech.net 847-682-3153 1575 Freeman Road Hoffman Estates, Il. 60192 jcrosson@ameritech.net J. CHRISTOPHER ROSSON J. CHRISTOPHER ROSSON lines of the main Contact Center offerings. As a result, this experience has contributed key technical insight to the sales efforts of several successful large engagements.
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