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Online Resumes with "Improving customer experience "
Quality Engineer
Design and implement quality control and lean management methodology for continuous process improvement to deliver higher quality products with lower cost. Professional Highlights Successfully Secured Major Order within 3 Month on the Job Increased customer confidence by promoting fully tested specialty chemical pump products that meet ASME, ANSI and ISO standards. Oversaw inquiry, quotation package preparation, negotiation...
Tags for this Online Resume: Project Management, Project Manager, Research, Customer Relationship Management, Management, Process Improvement, Quality Assurance, Sales, Software, Software Testing
Quality Manager - 15 Years of Experience - Near 18040
PROFESSIONAL SUMMARY Proven ability to lead and support multiple medium and high complex projects. 15 years plus experience subject matter expert implementing, and driving various proactive quality, safety and project management approaches to drive business performance and improve the customer experience. I am a quick learner who works effectively across all organizational aspects - including senior management, operations, ...
Tags for this Online Resume: Internal Auditor, Quality, Quality Assurance, Management, Quality Management, Corrective Actions, Metrics, Training, Complaints, Documentation
Manager/Director - 15 Years of Experience - Near 54636
SUMMARY OF QUALIFICATIONS * Customer service management professional dedicated to effective team management, and exceptional customer satisfaction. * Multiple year history of proven success at all levels in leadership. * Experienced in developing and maintaining positive working relationships with colleagues and promote teamwork. * True dedication for project management and process improvements. * Solid ability to communica...
Ideal Companies: Telecommunications, Health Care, Call center Management
Tags for this Online Resume: Call Centers, Help Desk Support, Management, Operating Budget, Process Improvements, Project Management, System Support, Proven Leadership, Customer Experience, Critical Thinking Skills, Virtual Management, Employee Satisfaction, Quality Assurance, Microsoft Suite
Claims Adjuster
SUMMARY Strategic, consultative client professional in the employer and individual benefits industry with experience leading account executive teams in delivering service excellence while achieving outstanding customer satisfaction scores, target retention rates and stellar growth sales. Experienced in both international and domestic client c-suite relationships with a portolio of over $200 million in annual revenue. Cultiv...
Tags for this Online Resume: Retention, Accounting, Benefits, Book of business, Billing, Leadership, Long Term Care, Management, Services, Account Management
Customer Service Manager
Profile Senior Business Manager with extensive experience and success developing customer centric functional and cross functional global teams, leading process improvement, self service automation and quality improvement initiatives that have resulted in an improved customer experience. Demonstrated ability achieving desired results utilizing collaboration and facilitative leadership style as a player coach.
Tags for this Online Resume: Corrective Actions, Defined Contribution, Health and Welfare, Leadership, Management, Process Improvement, Reporting Packages, Root Cause Analysis, Talent Management, Architect
Telecom Business Development and Sales Manager
Highly-motivated Business Administration graduate looking to fill a position in the Telecommunications field of new busi. ness development/leadership I am ambitious,hardworking and want to find a company that I can grow with as I achieve their goals.
Ideal Companies: Dell, Microsoft, Discovery Education, Charter, SAP, Verizon, AT&T
Tags for this Online Resume: Solution Selling, Leadership, Management, Telecommunications products, Multiple Dwelling Units, Customer Service, Marketing, Account Management, SalesForce.com, Microsoft Office, Strategic Planning, Team Building, Cloud Computing, Enterprise Software
Managing Director
Career Highlights SME Governance Mortgage Consulting: Appointed to serve as a Regulatory Monitor for a deficient Loan Servicer regarding MS, DOJ, and CFPB findings. Recommended best practices in the business units requiring remediation resulting in measurable decrease customer complaints. Optimizing Customer Relations: Improved customer experience by developing and managing a 24 FTE Level 2 Help-Desk Support Center within D...
Ideal Companies: Wells Fargo Bank, Bank of America, US Bank, JP Morgan Chase, Goldman Sachs, Citi Corp
Tags for this Online Resume: COO, Default Servicing, Regulatory monitor, Policy, execution, compliance, Underwriting, Audit, policy, Human Resources, PMO, program
Operations - 15 Years of Experience - Near 75028
Results-driven, customer-focused Director of Sales Operations with extensive, progressively responsible experience implementing programs to increase sales, improve customer experience, and reduce overall costs. Self-motivated leader with proven success in driving company strategy to market implementation of system, application, and process development. Recognized for identifying and improving sales, customer, and finance-im...
Tags for this Online Resume: Denver, Onboarding, Compensation, Reporting, Analytics, Sales, Customer Service, HR, Human Resources, Profit and Loss, AT&T, Onboarding, Sales, Retail, Compensation, Dallas, Fort Worth, Operations, Analysis, Management, Chief of Staff, Sales Operations
Human Resource Training Specialist - 13 Years of Experience - Near 48073
Summary I am a training and development leader, teacher, and writer with excellent relationship-building skills and a passion for improving customer experience and creating a customer-focused culture. I have spent the last several years building courseware for both corporate call center clients, as well as curating and developing their knowledge base tools. My leadership skills were developed in a variety of contexts, from ...
Tags for this Online Resume: Training, Call Center, HR, Human Resources, Leadership, Customer Relationship Management, Documentation, Email, Computer Aided Software Engineering, Management, instructional design
Business Analyst - 7 Years of Experience - Near 77065
QUALIFICATIONS * Dedicated Analyst with comprehensive leadership, and management experience. While possessing well-developed skills to evaluate and improve business systems and processes, with a combination of project management skills. * Enthusiastic Business Analyst with strong ability to synthesize available data and identify opportunities for increasing revenue, decreasing costs, and improving the customer experience an...
Tags for this Online Resume: systems analyst, applications analyst, salesforce, sharepoint, analyst, Management, Sharepoint Technologies, Troubleshooting, Intranet, Microsoft Access
Caterer - 20 Years of Experience - Near 92103
SUMMARY OF QUALIFICATIONS * Food & Beverage professional committed to excellence with over 20 years of success providing Executive oversight for special events up to 80,000 and budgets up to $500,000. * Successful in catering operations general management, large scale multi-vendor food and beverage program administration, daily operations, inventory control, front and back-of-house operations, customer services, vendor rela...
Tags for this Online Resume: Audit, Best Practices, Budgeting, Buying, Change Management, Communication Skills, Entertainment, Excellent Communication Skills, Financial, Financial Oversight
Petroleum Engineer - 5 Years of Experience - Near 77077
PROFESSIONAL SUMMARY Dynamic and results-oriented Engineer with 5+ years of comprehensive field experience of managing organization's resources, promoting enterprise to stakeholders, recommending an annual budget, and implementing strategic business development plans in Oil and Gas industry to ensure high levels of business performance. A Recognized Expert in Management, Petroleum/Natural Gas Engineering & Petroleum Geology...
Tags for this Online Resume: 3D Software, bedding, Consulting, Distribution, Documentation, Leadership, Management, Planning, Quality, Quality Assurance