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Online Resumes with "Improving customer experience "
System Administrator - 16 Years of Experience - Near 35007
I am a consummate professional with 16+ years of Information Technology (I.T.) experience. I am motivated and driven to improve myself professionally by continuous learning and training within my field. I am seeking an I.T. Management position that will challenge me and allow me to use my vast experience to teach other I.T. professionals and improve the customer experience.
Tags for this Online Resume: Windows 2000/XP/2003-2008-2012 Server, Veritas NetBackup, Active Directory, DNS, Microsoft Sharepoint, VMWare, Symantec/McAfee/Panda/Sophos Antivirus, Wireless Networking
Technical Support Engineer, Trainer, Writer - 15 Years of Experience - Near Murrieta,CA
Experienced leader in supporting web-based information management software as well as computerized medical imaging devices in high pressure, fast-paced global environments. Dedicated to delivering world class service, managing incident handling, advocating for customers, and continuous improvement. Skilled at managing multiple projects with conflicting priorities. Passionate about improving the customer experience. I am a...
Customer Service Supervisor - 9 Years of Experience - Near 94110
I have always been passionate about Customer Advocacy and Localization. In the past my overall objectives were all focused around design of service system components that in return influence customer satisfaction. Slide, and Google gave me the opportunity to develop on my areas of expertise with focus on the following areas: - Delivering a consistent customer experience across all channels (phone, email, chat and interna...
Ideal Companies: Github, Adobe, Stripe, CybersCoders, Lyft, Strava, promising startups (all in the San Francisco area
Tags for this Online Resume: Customer Relationship Management, localization coordinator, Project Coordinator, Vendor Management, Project Life Cycle Management, Building and Improving Customer Experience , Management , Strategy Planning and Execution, Social Media, Facebook
Web Developer - 2 Years of Experience - Dallas
Experienced JavaScript developer familiar with MEAN Stack (MongoDB, Express, AngularJS, and Node). Professionally made web components using HTML templating languages like Handlebars and Polymer Web Components. Seeking position as full stack, front-end, or back-end developer!
Ideal Companies: Google, IBM, Microsoft, Apple
Tags for this Online Resume: JavaScript, Node, MongoDb, HTML, SQL Server, jQuery, C, Adobe, AngularJS, API, Application Program Interface, Autodesk, C# Programming Language, C++ Programming Language, Extensible Markup Language (XML)
Multifaceted leader with over 20 years of experience in Program Management and Customer Experience programs.
Multifaceted leader and innovator with over 20 years of experience enhancing both the employee and client experience with proven record of impacts in the financial services industry spanning strategic initiatives,program management, process improvements, and enhancements to training endeavors and employee engagement.Six Sigma Green Belt and proficient in analyzing analytics and providing strategic programs to improve compan...
Ideal Companies: The Hartford Insurance Company, Travelers Insurance Company, Accenture, Wells Fargo, Citizens Bank
Tags for this Online Resume: Six Sigma, Change Management, Analytics, Customer Experience, Training, Program Management, Financial, Consumer Lending
STRATEGIC COMMUNICATIONS LEADER. Connecting people to each other and to opportunities in higher education.
To help institutions meet enrollment and retention goals and to help students attain the best fit for their education.
Ideal Companies: ETS, ACT, Agile Education Marketing, Stamats
Retail Operations Specialist
Accomplishments * * National Geographic Society/Partners (2006 - Present) Operations Consultant for retail catalog/web division working with division President, Executive VP of Merchandising, VP of Operations. * Evaluated, advised and implemented new methods to increase fulfillment at peak times, including training, motivation and recognition with sub contracted employees, resulting in increased fourth quarter billing, decr...
Tags for this Online Resume: Billing, Merchandising, Packaging, Retail, operations, catalog, eCommerce, Vice President, Sales, Logistics
Regional/Multi-Unit Manager - 15 Years of Experience - Near 91362
A strategic and growth oriented leader with proven Management and Financial experience looking for a management position within a growing property management company. With a reputation for exceeding revenue goals and maximizing lease-ups, I have demonstrated the ability to build strong third party relationships and improve the customer experience.
Tags for this Online Resume: Leader, Property Manager, Operaions, Sales, Team Builder, Los Angeles, Market Strategy, NPS
Call Center Executive | Customer Service | PMO | Process Management | Project Management | Sales | CRM
I am looking for an executive operating role within the consumer services industry. The position will be instrumental in building a world class customer center of excellence group and be a leading force in implementing the latest technologies for seamless omni- channel customer interactions. The role will serve as an advocate for the customer, have a relentless focus on innovative strategic thinking, and manage a team to g...
Tags for this Online Resume: Infrastructure, Call Center, Billing, Human Resources, Integrate, Accounts Receivable, Management, Root Cause Analysis, PMO, CRM, Sales, Customer Service, Salesforce, Project Management, Process Management
Software Sales Representative
Tags for this Online Resume: Cloud, Cyber Security, SaaS, Product Management, Account Management, Strategic, Managed Services, Executive, International, Consultant, Channel, Partners, Datacenter, Clients, Solutions, Marketing, Leadership, Negotiation, Colorado, Seattle, Enterprise Account Manager, Sales Manager, Regional Sales Manager, Global Account Manager, Nationwide, Telecommunications, Solutions Specialist
Application Support - 12 Years of Experience - Near 08817
SUMMARY Experienced Lead Engineer in Healthcare Insurance, Workforce Management, Call Recording, Contact Center Technologies, Desktop Application testing and certification processes, Security Protocols, Policies and Access Control and Call Center Operations. Led the implementation of key Contact Center tools like IEX and Aspect Workforce Optimization (WFO) technology, NICE and Verint 100% call recording/quality monitoring p...
Tags for this Online Resume: Infrastructure, Web, Application Support, AVAYA, Cms, Support, Voice, Call Center, Desktop Applications, Desktop Computer
Marketing
Experienced champion of new ideas. Envisions new possibilities and new opportunities, adept at presenting new ideas to organizational leadership and gaining institutional support for ambitious projects Strategy: Developer of digital business strategies and long-term technology and marketing planning based upon fact based analysis (analytics, surveys, focus groups, user feedback), experimentation & internal input Marketing: ...
Tags for this Online Resume: Ecommerce, Internet, Email, Management, Software, Video, Cms, Content Management, Adobe, Adobe Photoshop
