Experienced leader in supporting web-based information management software as well as computerized medical imaging devices in high pressure, fast-paced global environments. Dedicated to delivering world class service, managing incident handling, advocating for customers, and continuous improvement. Skilled at managing multiple projects with conflicting priorities. Passionate about improving the customer experience. I am a Customer-centric IT Professional with notable success supporting a broad range of corporate infrastructures and user base while participating in planning, development, and implementation of technical support solutions and continuous improvement. Over 15 years of consistently delivering top tier customer support, and received 100% customer satisfaction. As an extension to customer support I am a skilled technical writer and trainer. This has assisted me in root cause analysis, resolution and documentation, as well as gives me the ability to effectively communicate to customers of any technical and professional level.

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