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Online Resumes with "Improving customer experience "
Administrative Workflow Development Manager with 30 yrs experience looking for short term contracts.
To utilize Change Management and Organizational Transformation skills to support re-engineering and Process Development/Improvement in Recruiting, Office Administration, and Customer Service in an environment where a passion for professionalism and team building would serve as an asset that permits opportunities for advancement.
Ideal Companies: State Farm
Tags for this Online Resume: Insurance, Management, Project Management, Operations Management, Medical Terminology, Microsoft Word, Excel, PowerPoint, Outlook, ACT Database management/structure, Call Center Manager, Medicare Insurance Specialist, Human Resources/Benefits
Customer Service Manager - 12 Years of Experience - Near 45242
A results-driven, strategic thinking professional with more than 12 years of customer service experience, including seven plus years in a managerial capacity. Outstanding organizational, planning, and interpersonal skills with the ability to successfully motivate customer service teams to reach departmental and company goals. Focused on continuous improvement to customer experience. Ability to think quickly in a fast-paced ...
Tags for this Online Resume: San Francisco, National Customer Service Manager, Problem-solving, Strategic, Motivation , Customer Satisfaction, Project Management
District Manager - 9 Years of Experience - Near 23238
Seeking a Retail District / Store Manager role in a growing organization where my expertise and background can help a company realize success. Award Winning Multi-Store Manager most recently District Manager - Family Dollar and recipient 2013 Best Controllable Profit % Award. My team and I achieved this with better in-stock to improve sales and margin, merchandising to drive top line sales and retail operations, hired the...
Tags for this Online Resume: Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, Relocatable, P and L Responsibility, Shrink Control, Recruiting, Training
Operations Executive - 20 Years of Experience - Near 19473
Executive leader with more than 20 years of experience with proven expertise in driving field operations to achieve financial goals within the Long Term Care, MAIL, Retail, Discount, Food and Drug Store industries. Accomplished Executive in accelerating and sustaining company revenue by implementing operations metrics and creating development strategies. Engaging communicator skilled in building customer, team, and C-level ...
Ideal Companies: Walgreens, Target, Rite-Aid, Omnicare, Wegmans, Weis Markets, Giant Food, Shoprite, Remedi Senior Care, Costco
Tags for this Online Resume: SENIOR LEVEL, COO, RETAIL OPERATIONS, MAIL ORDER PHARMACEUTICALS, REGULATORY COMPLIANCE, NON-PROFIT OPERATIONS, VICE PRESIDENT OPERATIONS, PATIENT ASSISTANCE, EXECUTIVE LEVEL, MULTIPLE LOCATIONS, HEALTHCARE OPERATIONS, FACILITY OPERATIONS, PROCESS ORIENTED, WORKFLOW DESIGN, NEW FACILITY DESIGN, LONG TERM CARE OPERATIONS, VICE PRESIDENT, CHIEF OPERATIONS OFFICER, PRESIDENT, CHIEF EECUTIVE OFFICER, PROJECT MANAGEMENT, TECHNOLOGY, COLLABORATION, EXCELLENT COMMUNICATION, PHARMACY OPERATIONS
Information Technology Manager -20 years Experience - Financial Services- Desktop Environment
Experienced Information Technology Manager with 20+ years of experience managing in a tier two and tier three technical support environment; managing all aspects of the desktop infrastructure, consistent record of reducing expenses without sacrificing customer service. Strong understanding of technology and how it can be used to improve the customer experience and broad understanding of desktop infrastructure and how it i...
Tags for this Online Resume: Desktop Manager, Customer Service, Team Management, PC Technical, Relationship Buidling, Insurance Knowledge, Expense Management, Asset Management
Brand/Account Manager - 5 years - Lafayette, Louisiana
To use my international marketing and business acumen to successfully partner with a company for mutual growth. To help build brand awareness by assessing core competencies and honing in on developing the right mix of sustainable strategic advantages and mitigating/minimizing market weaknesses. I specialize in online social media enterprise and entrepreneurship, brand marketing, assessing potential market niches and develo...
Ideal Companies: Stuller, Schumacher, Taylors International, MDVIP, LHC, Knight Oil Tools, Baker Hughes,
Tags for this Online Resume: accounting, inventory, management, CRM , brand management, public relations, Crisis Communication, Marketing, Social Media, salesforce, gotomeeting
Managing Director - 5 Years of Experience - Near 94568
My goal right now is to find a position at a company where I can grow and take on new challenges over time. Ultimately, I’d like to assume more management responsibilities and get involved in product strategy. But most importantly, I want to work for an organization where I can build a career.
Tags for this Online Resume: consumer, shopper, category, loyalty, Improved, Achieved, Managed Trained/mentored, Resolved, Influenced, Launched, Negotiated
Customer Service Manager - 15 Years of Experience - Near 80123
I'm a Healthcare Business Professional with 15+ years of experience within durable medical equipment call centers. I am a hand on manager who participates in process improvement of the customer experience as well as maintaining focus on the educational needs of employees. I am passionate about my work and am always eager to share my knowledge with clients and business partners. My goal is to secure a long term position w...
Tags for this Online Resume: Leadership, Process Improvement, Key Performance Indicators, Revenue Cycle, Medical Billing, Durable Medical Equipment, Sleep Studies, Medicare
Director - 15 Years of Experience - Near 28078
A high-impact leader with a successful record of designing, implementing and managing process improvements within highly competitive industries. An experienced manager skilled in developing strategies and initiatives that deliver operating efficiency, improve the customer experience and achieve results through employee development. Leadership – Proven ability to manage and motivate a large team to deliver high quality res...
Tags for this Online Resume: Charlotte, Contact Center, Budget, work force management, Quality Assurance, Employee Development, Training, Communication
Executive Vice President - 20+ Years of Experience - Near 78411-Open to Relocation
Bring multiple experiences and added value to the organization
Ideal Companies: Business that need Treasury Manger, Health Care Consultants, Operations, Banks, Training, Corporation, Accounting
Tags for this Online Resume: Business Management , Business Development , Team Motivation , Customer Relationships/Experience/Engagement, Legal Compliance, Change Management, Process/Project Management, Treasury Management, Microsoft Project, Share Point, Building/Facilities Mangement, leadership, Sales, Innovative Problem/Issue Solutions, Cross Functional / Cross Country Management, Build Training Ciriculum
Call Center Manager, Customer Service
Analytical strategist and results-oriented professional with a strong track record of delivering high impact initiatives in Service Delivery, Customer Relationship Management, Call Center, Customer Service as well as Staff Leadership, Training and Development. A recognized expert in operational efficiency who consistently plans, evaluates, validates and implements processes that reduce errors, increase productivity and dr...
Tags for this Online Resume: Service Delivery, Customer Relationship Management, Staff Leadership, Process Improvement/Analysis, Call Center Management
CLIENT SERVICES AND CUSTOMER EXPERIENCE EXECUTIVE- 15 Years of Experience - Near 07631
Client-focused, results-driven, and analytical thinking manager with solid background in leveraging leadership expertise toward continuous process improvement and high-caliber customer service delivery, Operations experience in call center metrics, call quality, first call resolution, inbound call routing, quality assurance, work force management and organizational development. Capitalize on solid awareness in Six Sigma met...
Ideal Companies: Comcast, Time Warner, TriNet, Cablevision, Stryker, Disney World, Climber.
Tags for this Online Resume: Call Center Metrics, Call Center start ups., Call Quality, Inbound calls, Sales, Outbound Calls, Technical Support, SLA, FCR, Workforce Management, Call Routing, Handle Time, Availabilty, Reliability
