To utilize Change Management and Organizational Transformation skills to support re-engineering and Process Development/Improvement in Recruiting, Office Administration, and Customer Service in an environment where a passion for professionalism and team building would serve as an asset that permits opportunities for advancement.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	10/2005 - Present
AFLAC	(Confidential)	5/2005 - 12/2006
CIGNA	(Confidential)	11/1984 - 12/2004

SCHOOL	MAJOR	YEAR	DEGREE
Computer Tech	Business Programming	1984	Associate Degree
Seton Hill College	American History	1974	Bachelor Degree

TYPE	TITLE	URL	DESCRIPTION
Website	DHC Specialty Merchandise	media url	My online store

Highlights:

I am a highly skilled change management professional with expertise in workflow development and documentation, human resources, administrative management, corporate communications, and customer service. My ability to easily interpret work processes leads me to develop solutions to drive efficiencies. As a supervisor, my leadership skills led my teams to significantly improve customer satisfaction and meet corporate objectives. Developed new procedures, improving customer experience and internal efficiencies Recruited and trained staff members, initiating new standards to streamline hiring processes Assumed leadership of underperforming divisions, restructuring departments and job roles Promoted to increasing levels of responsibility, establishing productive work flows I am an effective communicator and possess excellent negotiating skills. My BA is from Seton Hill and I have an AA in Applied Business Programming from Computer Tech University. I also completed a number of CIGNA-sponsored seminars and am certified in business management, human resources, personnel coaching, customer service, behavioral interviewing and diversity. My high-energy has positively contributed to all my employers.

Companies I like:

State Farm

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Insurance
• Management
• Project Management
• Operations Management
• Medical Terminology
• Microsoft Word
• Excel
• PowerPoint
• Outlook
• ACT Database management/structure
• Call Center Manager
• Medicare Insurance Specialist
• Human Resources/Benefits

I was a Case Manager III doing disability assessments for major telecommunication companies nationwide.