Experienced Information Technology Manager with 20+ years of experience managing in a tier two and tier three technical support environment; managing all aspects of the desktop infrastructure, consistent record of reducing expenses without sacrificing customer service. Strong understanding of technology and how it can be used to improve the customer experience and broad understanding of desktop infrastructure and how it integrates throughout the enterprise. Great understanding of PC and related technologies and have strong interpersonal and relational skills.

Highlights:

• Desktop Manager
• Customer Service
• Team Management
• PC Technical
• Relationship Buidling
• Insurance Knowledge
• Expense Management
• Asset Management