A high-impact leader with a successful record of designing, implementing and managing process improvements within highly competitive industries. An experienced manager skilled in developing strategies and initiatives that deliver operating efficiency, improve the customer experience and achieve results through employee development.
Leadership – Proven ability to manage and motivate a large team to deliver high quality results. A positive role model with the ability to garner commitment from team members and colleagues. Solid track record in building a culture of accountability, reward and consequence.
Communication – Strong communication skills, both written and oral, demonstrated internally and externally with clients, vendors and partners. A direct and open communication style that gets results.
Organization – A high level of initiative and self-discipline. Outstanding skills and extensive experience in the areas of planning, setting priorities, establishing goals and problem solving.
Contact Center Operations – An in-depth understanding of contact center operations, performance metrics, economics and efficiencies needed to maximize profitability and performance. Skilled in building effective partnerships to deliver economic benefits while improving the customer experience.

Highlights:

• Charlotte
• Contact Center
• Budget
• work force management
• Quality Assurance
• Employee Development
• Training
• Communication