Description
PROFESSIONAL SUMMARY Proven ability to lead and support multiple medium and high complex projects. 15 years plus experience subject matter expert implementing, and driving various proactive quality, safety and project management approaches to drive business performance and improve the customer experience. I am a quick learner who works effectively across all organizational aspects - including senior management, operations, sales and customers. Selected Accomplishments * Improved Customer Experience and Operations Effectiveness. Created successful quality and safety management and training systems from the ground up enabling the various businesses to pursue ISO 9001 certification, define and measure business success metrics and strengthen supply chain reliability. * Spearheaded Measureable Improvement Initiatives. Improved on-time shipping performance from 87% to 92% by empowering employees in assuming process ownership. * Established Corporate Safety Culture and Discipline As Safety Director established a new corporate internal safety program improving safety awareness, training and performance. Improving both staff motivation and discipline. * Manages and Develops People. Facility set-up and hiring of employees to support company human resource requirements. Travel from PA to MN setting up 3 sites to created teambuilding and collaboration with Production. Investigations of customer complaints and ensuring auditors and QA Supervisors obtain the proper information. Creating and presenting information to customers and internal management. * Effective Communicator. Manages customer relationships. Represents the organization, listens to concerns and provides solutions. Facilitates team building by listening, analyzing and leading improvement activities to resolution. Designed and led various training activities, ensuring understanding, standardization and compliance to best operating practices. * Demonstrated Leadership. Created and presented to customers both internally and externally the Quality Management System and adherence to internal and external supplier audits. * Quality Awareness Created presentations with 5-Why Root Cause analysis on training boards and power point presentations to enforce effective learning and continuous improvement methods. * Continual Improvement. Grew business by developing and provided training and training materials to prepare for customer audits CORE PROFESSIONAL STRENGTHS Project Management Leadership Skills Customer Relationship ISO Audits Supply Chain SOP Development Auditing Team Building QMS Implementation Training Programs Best Practices Recruiting Accomplishments * Improved Customer Experience and Operations Effectiveness. Created successful quality and safety management and training systems from the ground up enabling the various businesses to pursue ISO 9001 certification, define and measure business success metrics and strengthen supply chain reliability. * Spearheaded Measureable Improvement Initiatives. Improved on-time shipping performance from 87% to 92% by empowering employees in assuming process ownership. * Established Corporate Safety Culture and Discipline As Safety Director established a new corporate internal safety program improving safety awareness, training and performance. Improving both staff motivation and discipline. * Manages and Develops People. Facility set-up and hiring of employees to support company human resource requirements. Travel from PA to MN setting up 3 sites to created teambuilding and collaboration with Production. Investigations of customer complaints and ensuring auditors and QA Supervisors obtain the proper information. Creating and presenting information to customers and internal management. * Effective Communicator. Manages customer relationships. Represents the organization, listens to concerns and provides solutions. Facilitates team building by listening, analyzing and leading improvement activities to resolution. Designed and led various training activities, ensuring understanding, standardization and compliance to best operating practices. * Demonstrated Leadership. Created and presented to customers both internally and externally the Quality Management System and adherence to internal and external supplier audits. * Quality Awareness Created presentations with 5-Why Root Cause analysis on training boards and power point presentations to enforce effective learning and continuous improvement methods. * Continual Improvement. Grew business by developing and provided training and training materials to prepare for customer audits CORE PROFESSIONAL STRENGTHS Project Management Leadership Skills Customer Relationship ISO Audits Supply Chain SOP Development Auditing Team Building QMS Implementation Training Programs Best Practices Recruiting IWCO Direct marketing 5/2016-3/2017 Process and auditor role standardization across all three sites. Set-up QA Supervisors to support a team of 54 total employees. * Travel 25% of the time. * Implementation of Quality Awareness and communication of a true 5-Why breakdown and collaboration between Production and the Quality department. * Providing leadership of the quality department at multiple sites establishing internal quality standards adherence to customer specifications work procedures and continual improvement. * Directs Quality Assurance team to perform quality checks and process audits to ensure compliance with the corporation's goals and objectives. * Aligned communication between all 3 sites establishing structure in process control communication and allowed the team to work on processes together. * Met with management to investigate corrective root cause and implement preventive actions. Unfortunately the company changed direction and re-directed reporting from Quality back to Production in their re-organization after the fiscal year of 2016. I have a Letter of Recommendation and Compliments from my team.
Accomplishments
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