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Online Resumes with "First Call"
Customer Service Representative - 19 Years of Experience - Near 85308
QUALIFICATIONS * Experienced handling a high volume of inbound calls, while multitasking * Extremely confident and shows confidence over the phone, puts caller at ease * Ensure first call resolution while respecting the customers time * De-escalation * Technical/Troubleshooting support * Medical and Auto Insurance * FMLA, Long/Short term disability, enrollment, claims, All Medicare Plans, PPO, HMO, Limited Indemnity, HIPAA,...
Tags for this Online Resume: Customer Service, Billing, Email, Team Lead, APEX, Applications, Associate of the Society of Actuaries, Auto Insurance, Technical Support, Troubleshooting
Regional/Multi-Unit Manager - >15 Years of Management Experience - Agile and Scrum Certified
Steady and experienced call center and service delivery manager with skill in training and developing agents to provide increasing levels of customer service. A collaborative manager with passion for working across teams to turn around struggling accounts and raise KPI levels. Excels at finding efficiencies and reducing costs, skilled at using progressive discipline techniques for coaching and motivating, partners with seni...
Tags for this Online Resume: Call Center, Customer Service, Account Management, Integrate, Management, Process Improvements, Training, Agile, Forecasting, Project Management, Team leadership and development
Customer Service Representative
I currently work on the Member Services Non-Performance team to enhance our First call resolution as a Customer Service Representative 3. I am working on the Inventory Reduction Team for Large Group that has resulted in the lowest level of cases under sixty days in our department that there has ever been. I have worked on the Correspondence team and currently am working the fax report for the entire Large Group Department. ...
Tags for this Online Resume: Training, Call Center, Compliance, Customer Service, Fraud, Inventory, Referrals
Revenue Management - 20 Years of Experience
Summary I'm an executive with over 35 years' experience in USA and international business. My experience includes sales, marketing, accounting, customer care and billing, finance, operations, training, support, research and development, contract negotiations, and HR. I can develop, monitor, implement, and execute company growth strategies. My sales and marketing strategy is to leverage my extensive network. I contact the hi...
Tags for this Online Resume: Telecommunications, Foreign Languages, Operational support systems, Support, Billing, Management, Set Top Box, Business Development, Consolidations, Customer Relationship Management
Technical Trainer - 20 Years of Experience - Near 18104
Accomplishments * Developed in excess of 100 training modules for the electric utility industry that resulted in 95% trainee passing grades at 80% or better on the first attempt. This included both technical and soft skill training. (PECO) * Projects delivered on time and frequently exceeding stakeholder expectations. * 63.5% improvement in first call customer issue resolution through Standard Operating Procedure (SOP) revi...
Tags for this Online Resume: Technical Trainer, Adobe Photoshop, MS Office Suite, Instructional Designer, Technology Trainer, Technology Sales, Electric Utility Industry, Electronics, Facilitator, Soft Skill Training
Technical Writer - 12 Years of Experience - Near 76053
Areas of Expertise: * Performance Consultant * Detail Oriented * Learning Management System Administrator * Project Management * Product Management * Creative Problem-Solver * Facilitator * Client Relationship Management * Innovative Thinker Selected Achievements Electronic Security Association * Developed and introduced an Instructor Guide to replace the 'notes' Instructors previously used from PowerPoint presentation prin...
Tags for this Online Resume: Desinger, Training, Instructional Design, Project Management, Technical Writer, Technical Trainer, Customer Support, Quality Tester, Quality Assurance, eLearning
Sales Representative - 19 Years of Experience - Near 19508
A top sales professional with experience in high end residential and B2B product sales. Experience in self generating sales in first call close environment for intangible sale for small to mid-size businesses. Has held entrepreneurial positions, outside and inside sales, as well as middle management positions. Exceptional track record in strategic, consultative sales identified through needs assessment and offering tailored...
Tags for this Online Resume: Business Development, Cold Calling, Consultative Sales, Consulting, Corporate Training, Customer Relationship Management, Inside Sales, Management, Messaging, Needs Assessment
Production Supervisor - 35 Years of Experience - Near 45320
PROFILE Accomplished and experienced Safety Manager in the manufacturing environment. Proven ability to manage daily production operations, implement process improvements, and troubleshoot operations. Strong background in promoting safety, utilizing lean principles, improving quality, solving environmental issues, implementing wellness program, and enhancing customer service.
Ideal Companies: Manufacturing
Tags for this Online Resume: manufacturing, production, reliability, steel, Building Products, EHS, Safety Manager, Supervision, Environmental, Human Resources, Master Scheduling, Training
Application Support - 10 Years of Experience - Near 30088
Accomplishments NexxLinx, Duluth, GA 03/15- 07/17 Application Support Engineer * Supported a multinational rollout of robust, scalable and secure Sales Force enterprise system for clients including Time Warner, GolfNow, CNET, and Pearson. * Supported the development of relational database management systems which include Oracle and SQL. * Supported a cloud-based Customer Interaction Management Platform that is fully integra...
Tags for this Online Resume: Microsoft .Net, Software, Microsoft, AJAX, DHTML, HyperText Markup Language, Java 2 Enterprise Edition (J2EE), Management, Project Management, Software Development
Help Desk Specialist - 16 Years of Experience - Near 30291
SUMMARY Over 18 years of experience, IT network and systems professional, military veteran with proven experience in information technology and computer network & applications management. Including as a Remote Server & Desktop administrator. At various times during my career I've also worked as a Windows Technical Consultant and as a Windows Systems Administrator. Excelling in Customer Satisfaction and Windows troubleshooti...
Tags for this Online Resume: Microsoft Windows, Active Directory, Applications, Connectivity, Diagnostics, Microsoft Active Directory, Networking, Email, Microsoft Exchange, Security
Customer Service Manager - 20 Years of Experience - Near 75146
Summary I am an extremely competent, results-oriented business professional, with twenty years in customer service, sales, and technical support and mortgage industries. Twelve years of managerial experience in call center organizations with up to five hundred seats, which included inbound, outbound, collections and customer service. Promoted six times in six years due to the ability to quickly assess call center operations...
Tags for this Online Resume: Call Center, Customer Service, PeopleSoft, Sales, Training, Call Center Management, Management, Insurance, Services, Analytical Skills, customer service, call center, sales, brand ambassador
Chemist
QUALIFICATIONS * Ability to participate in development, optimization, and validation of analytical methods. * Project leader: responsibility for projects, e.g. method improvements, implementation of new methods and instrumentation. * Extensive knowledge and skills in telecommunication project management and customer service. * Ability to record, analyze, review data, maintain analytical lab instruments and laboratory suppli...
Tags for this Online Resume: Appraisals, Support, Wireless, Data Entry, Management, QA/QC, AT&T, Ethernet, Internet, OC-3, chenistry
