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Online Resumes with "BPO "
Software Sales Representative - 20 Years of Experience - Near 76182
Tags for this Online Resume: ERP, Sales, Business Development, C-LEVEL, Advisory, Consulting , DIRECTOR, BPO
Sales Representative - Over 15 Years of Experience - Near 48837
It is rewarding when an individual and thereby an organization recognizes the contribution I have made to the attainment of their operational or strategic initiatives. It is my intent to continually elevate the my customer's appreciation of the value I deliver. It is in this recognition that I appreciate a higher quality of work life.
Tags for this Online Resume: Business Development, Consultative Sales, Light Emitting Diode, P&L, Sales, Outsourcing, HR, Human Resources, Payroll, New Business Development
Senior Manager for Client Services
PROFILE â?¢ A dedicated professional with 20+ years combined experience as a client services/account manager in customer service, insurance and advertising environments. â?¢ Thirteen years experience in customer service, call center operations, business process outsourcing (BPO). â?¢ Self-starter manager and a team player with experience in leadership, management, team management (people development, succession planning), ...
Ideal Companies: Fortune 500 companies
Tags for this Online Resume: Profit and Loss, Team Leadership / Motivation, Process Improvement, Account / Territory Management, Customer Service, Performance Management, Financial Management, Coaching, Workforce, Service Level Agreements, Continuous Process Improvement, Change Management, Quality Monitoring, Disaster Recovery Testing, Vendor Management, Project Management
Customer Service Professional
I have a proven history of effectively leading others to achieve service excellence within the banking and retail apparel industries. In previous positions, I’ve planned and implemented scalable call centers and poised them for growth and increased revenue. My key strengths are in organizing, quality output, leadership, mentoring, common sense decision making, practical problem solving, effective interaction and collaborati...
Tags for this Online Resume: Benchmarking performance, develop KPIs, implementing best practices, measuring performance, Microsoft Office Word Excel, managing department budgets, managing staff performance, Implementing new customer channels, Building a contact center, Developing sales goals, First Contact Resolution, department procedures
Knowledge Manager - 15 Years of Experience in IT, ITES & BPO
Strategic and highly analytical process oriented knowledge management professional with 15 years of experience in IT, IT enabled Services and technical BPO. My intention is to support organizations in their knowledge Management and Business Networking and collaboration strategies, helping achieve business value and sustainable adoption.
Tags for this Online Resume: Training, Services, Management, Remedy, Infrastructure, Microsoft, Microsoft Windows, Microsoft Windows XP
Director of Customer Care
Seeking an Executive level Operations Position that will add value by virtue of managing top line revenue, while also effectively changing the landscape of cost through effective margin analysis. The ideal position will provide opportunities to inspire through leadership and direct strategic support to multiple departments, through sales, technical support, customer service and vendor relationships.
Ideal Companies: Sprint, Verizon, Amazon, Cerner, HCA Midwest Health Systems, Time Warner, Direct TV, Garmin
Tags for this Online Resume: SAP, Oracle, IEX, Organizational Leadership, Strategic Planning, Budgeting, Multisite Call Center Operations, Nice Systems, Service Delivery Transformation, Virtual and Remote Leadership, Outsourcing, Vendor Management, Offshoring, Continuous Process Improvement, Vendor Relationship Management, Chat, Email Response Management, WFM Forecasting, RFP Process, Compliance, HR, E-Commerce
Seasoned Assitant Vice President - 15 Years of Experience
Seasoned AVP dedicated to bring organizations to the next phase of growth and development. Diligent and motivated to improve processes, streamline operations and increase revenue
Ideal Companies: Adobe, Apple, Microsoft, Oracle, Hewlett Packard, Yahoo, Google, IBM, Symantec, Facebook, Amazon.com INC, Dell Inc, General Electric, Raytheon, US Bank, Merrill Lynch, Deloitte, PNC Bank, Charles Schwab, Capital One, JP Morgan, Chase, Bank of America, Fidelity Investments, HSBC Bank, American Express
Tags for this Online Resume: Project Management, Project Planning, Project Development, Customer Relations Specialist, Process Improvement, Quality Assurance, Quality Control, Results-Oriented, Risk Management, Human Resources Management, Performance Measurement, Startups, Turnarounds, Cost Reduction Strategies, Strategic Planning, Workflow Planning, Finance Background, Financing, Employee Relations, Sales, Leadership, Natural Leader, Delegation, River Forest, Illinois, 60305, Vice President, Assistant Vice President, VP, AVP, Chicago, Oak Park, Business Development, Performance optimization, New Business Development, Budgeting, Finance, Corporate administration, World class organization, Crisis management, Organizational Leadership, Profitability improvement, Multi-site operations, Joint Ventures, Alliances, Consensus building, Consensus Teaming, Decision-Making, Benchmarking, Best Practices
Global Project and Change Management ★ BPO Expert 15yrs ★ Remote Vendor Mgmt ★ Director of Operations
As global service standards continue to rise, international companies need creative solutions, effective change management, and smart processes in order to grow. I am a seasoned, results-driven professional who helps companies maximize productivity and profits. With over 19 years of combined experience in the US, Caribbean, and Latin American markets. Specifically working in Call Center Operations, Business Process Outso...
Ideal Companies: Microsoft, JPMorgan Chase, Adidas, KPMG, Sitel
Tags for this Online Resume: change, project, management, strategy, improvement, organizational, transformation, scope, Process, initiating, director, implement, excel, six sigma, prosci, pmp, cmp, project management institue, adkar, outsourcing, consulting, consultant, operations, global, travel, client servces, vendor, call center, contact center, sourcing, BPO, strategic, compliance, planning, risk, stakeholder, telecommunications, client, financial, near shore, program, portfoio, pmi, presentation, commnuication, remote, international, performance, powerpoint
Global Channel & Alliances Director - 16 yrs + experience_ Florida
My professional journey began over 20 plus years ago and has been exclusively focused on Human Capital Management. I have held senior level HR leadership, outsourcing executive and transformation roles that create a truly multi-faceted foundation from which I deliver value to my clients. Success means partnering with clients to design, build, and operate new ways of working for Human Resources. Myself and my teams bring cr...
Tags for this Online Resume: Outsourcing, sales leader, channel sales, Business intelligence, dashboards, managment
Global Sales Executive-Media, BPO, NGO
Profile budget goals as both individual performer and heading global teams in every situation by closing new logos, driving new revenue, profits and market share. Expert in developing teams of hunters and farmers, as well as new service development and marketing strategies.
Tags for this Online Resume: Management, Publishing, Business Development, Retail, Sales, Services, Voice, Account Management, Advertising, international, NGO
Director - 11 Years of Experience - Near 77382
Seeking executive level sales or business development position with a company focused on bringing innovative business solutions to market. BACKGROUND: BS in Management and Human Resources with a Minor in Sales & Marketing from Purdue University at Calumet Campus, (Dean's List) Nov 1996. An innovative and seasoned Sales Executive with a proven background working with C-Level Executives to uncover "Pain Points, " assemble pur...
Tags for this Online Resume: Management, Software, Procurement, Application Development, Business Development, Infrastructure, Integrate, Outsourcing, Automation, Legacy, Consulting, SaaS, IaaS, PaaS, BPO, ITO, Cloud
Director - 10 Years of Experience - Near 33020
SUMMARY A Strategic Program/Vendor Manager leader with experience in managing 23 global vendors, supporting a multi-language contact center in 9 countries with 3 direct reports. Implementing comprehensive development & compliance adherence programs, contract negotiations and chronic issue resolution for a global financial services business model supporting 3000 plus, BPO and internal employees. Strengths include: * Visionar...
Tags for this Online Resume: Compliance, Audit, Management, Vendor Management, Financial, Financial Services, Planning, Program Management, Services, Strategic Planning, Outsourcing