Help Desk Specialist Career Research and Resources
IronLogix, Inc. (Formerly Accounting Systems Inc.),
First point of contact for contracted clientele experiencing technical issues in various areas, such as hardware, software, network utilization and telephony. First-call diagnostics and resolution with limited escalation goals utilizing both remote assistance and On-Phone technical skill sets. Create and maintain detailed service tickets within Connectwise® PSA Software. Support OS and applications such as Windows XP – Win...
Avg. Salary: $37,500 · Company Rank: Not Available
Mindlash, Inc.
Managed frontline relationships and served as a central point of contact to clients. Managed accounts and oversaw day-to-day operations including handling customer assistance requests and research and procurement of both company and client software and hardware needs. Managed additional support staff in areas such as recruiting, hiring, training and cross-training. Acted as liaison between clients and design team for b...
Avg. Salary: $37,500 · Company Rank: Not Available
Edens and Avant
Provided support to both local and remote staff on all company-supported applications for various hardware platforms. Managed call center staff with daily operations including one-on-one troubleshooting of technical issues with end-users, completing project-based services including installing hardware and software solutions, providing on-the-job training to IT department and company-wide end-user new-hires, and serving as ...
Avg. Salary: $37,500 · Company Rank: Not Available
DMC Prints
Extensive component-level troubleshooting, repair, maintenance, and monitoring of servers and workstations as well as proprietary applications. Responsible for upgrades, installs and troubleshooting network, networking hardware devices and software. Maintained inventory of equipment and parts as well as documentation of vendor activities. Supported SAP servers which developed document system standards for computer and...
Avg. Salary: $37,500 · Company Rank: Not Available
Unum/Colonial Life
Provided first-level technical support on basic operational or maintenance of a personal computers and or peripherals using documented procedures and available tools. Used troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. Escalated problems when unable to make proper determination. Advised/educated customers within procedural guideline...
Avg. Salary: $37,500 · Company Rank: Not Available
Safety Kleen (Formerly Laidlaw Environmental)
First point of contact for users in a high call volume environment. Provided assistance to clients as they opened tickets requesting assistance. Responsibilities included system backups and re-imaging, computer repair, upgrades, data backups, printer setups and networking, other peripheral troubleshooting. Supported Lotus Notes email accounts. Escalated calls to Network Administrators when needed.
Avg. Salary: $37,500 · Company Rank: Not Available
ESRI
Respond to help desk tickets as a tier I/II micro technician for 200+ users. • Build servers, workstations, and repair hardware. • Manage telecomm hardware, provides internal phone support, blackberry support. • Maintain asset inventory, track hardware and software orders, and installs upgrades. Manage campus flowdown process from new systems through end of life cycle. Coordinate disposal of obsolete equipment. • R...
Avg. Salary: $42,000 · Company Rank: 4.0 out of 5
H&R Block
Responsible for maintaining over 30 offices in Northern Virginia area up and running for the tax season. • Connect office via dial-up or broadband. Make sure office maintain constant connectivity via upgrading firmware or change settings on VPN router • Install and trouble shoot Server, POS, efile, and Staff desktop. • Troubleshoot computer hardware, networks, and systems • Upgrade computer with low performance • Wo...
Avg. Salary: $42,000 · Company Rank: 3.0 out of 5
W.W. Engineering, Inc.
Activities of work encompassed a three year contract cleaning, videoing, sealing and lining storm sewer systems involving Maintenance Of Traffic. I was also working on the computers in the office and in the trucks to keep operations running smoothly, committing and expending all of WW Engineering’s resources in order to effectively accomplish all work documents in a timely manner.
Avg. Salary: $33,700 · Company Rank: Not Available
Pre-paid Legal Services
Contact and meet with potential customers and make presentations.
Avg. Salary: $57,500 · Company Rank: Not Available
