Help Desk Specialist Career Research and Resources
Insurance Company of North America
Operator of IBM 360-20 tape system. Shift-leader responsible for accuracy of listings, tapes and reports completed during my shift. Assisted in programming new systems using RPG language. Maintained program files and ensured their continually current status.
Avg. Salary: $40,000 · Company Rank: Not Available
WRALC/MABPBC
Served as member of the C130 maintenance team. Graduate of the Aircraft Mechanic Apprentice program. Assisted in disassembly, overhaul, repair, assembly and troubleshooting of aircraft and aircraft parts, components and subassemblies.
Avg. Salary: $40,000 · Company Rank: Not Available
2853ABG/ACDCF
Analyzed basic run structure and relationship between input and output in order to determine need for additional or intermediate runs required to refine or obtain data required for output products. Developed plans for accumulation and validation of large amounts of input data. Remodeled test data and instructions for testing specific runs and overall program applications. Upgraded procedures to provide one-time products ...
Avg. Salary: $40,000 · Company Rank: Not Available
2853ABG/DARM
Developed, modified and maintained computer programs employed in the production of microfiche throughout the Air Force Logistics Command, as a member of a team of programmers assigned to the Microform Production Facilities (MPF) at the various Air Logistics Centers. Evaluated proposed software changes to suggest recommendations to supervisor. Analyzed system failures, made software changes as appropriate. Maintained prog...
Avg. Salary: $40,000 · Company Rank: Not Available
2853ABG/DARM
Oversaw the activities of 9 – 12 employees engaged in various facets of micropublishing, using computer controlled systems and computer programming knowledge to produce microform output. Provided technical guidance to mission personnel, other DOD activities and other federal agencies in regard to micropublishing, potential microform applications, construction of application parameters, microform test/debug activities and o...
Avg. Salary: $40,000 · Company Rank: Not Available
Sears Roebuck
Handled customer service duties on a part-time basis to include: Accepting payments and disbursing refunds, handling customer complaints, balancing cash drawer at end of shift/day.
Avg. Salary: $40,000 · Company Rank: Not Available
9 Space Warning Squadron/AFSPACECOM
Performed software configuration management to verify and maintain configuration integrity and acceptability of software delivered to the 9th Space Warning Squadron. Investigated and corrected procedures to enhance the SPACETRACK mission, as well as identify causes of false missile warning events. Evaluated PAVE PAWS software performance to find deficiencies and recommend corrections. Designed, created and tested system ...
Avg. Salary: $40,000 · Company Rank: Not Available
78 CS/SCBS
Managed, trained, and employed corps of 3 civilians and up to 25 military help desk (HD) technicians. Oversaw customer trouble calls, provided technical support, and monitored Network Control Center (NCC) command, control communications and information systems. Helpdesk is primary point of contact for 24/7/365 technical support to 23K base personnel across 6 MAJCOMs, 2 operational flying units, and over 30 associate units...
Avg. Salary: $40,000 · Company Rank: Not Available
Chenega Advanced Solutions and Engineering
Actively engaged in validating Robins ITCentral Remedy ARS ticketing database. Updated and maintained trouble ticketing metric information for the entire zone structure. Participated in Helpdesk Central team, studying best practices and shortcomings of the ITCentral zone structure and manning concepts at Robins AFB. Performed ticketmaster duties: assign, direct, open/close Help Desk tickets in support of IT issues for ap...
Avg. Salary: $40,000 · Company Rank: Not Available
Croop-LaFrance
Responsible for maintaining and establishing new metrics used Enterprise-wide. Actively engaged in validating Robins ITCentral Remedy Action Request System (ARS) ticketing database. Developed, set up, maintained and distributed Help Desk metric information to management functions throughout the 78 CS functional areas as well as for use by higher level management. Performed ticketmaster duties (assigned, directed, opened/...
Avg. Salary: $40,000 · Company Rank: Not Available
