Help Desk Specialist Career Research and Resources
Hewlett-Packard
Delivered PC support for executives and staff in a fast-paced, deadline-driven Corporate Communications department. Trained users on new software and data access procedures. Created support plans for future applications and procedures. Installed, upgraded,diagnosed and resolved PC software and hardware problems.
Avg. Salary: $95,000 · Company Rank: Not Available
Hewlett-Packard
Managed site level Helpdesk and Desktop Support functions and programs. Developed internal product support plans and PC applications audit procedures. Designed and delivered user application training. Published newsletters and “How-To” guides. Setup, installed and repaired PCs. Created site Emergency Preparedness and Evacuation Disaster Plan.
Avg. Salary: $95,000 · Company Rank: Not Available
Avaya Communications
Install, Repair, and Maintain Business Communication systems, voice mail, and all applications that go with telelphony/unified communications.
Avg. Salary: $47,500 · Company Rank: Not Available
Lucent Technologies
Dispatch a crew of technicians, schedule work, rearrange work, billing, parts inventory, customer contacts to reschedule when appropriate. Make sure work gets completed each day and make arrangements if it doesn't. Take technicians time for each day, make sure they turn in all time and material bills, and return all of their equipment that was ordered for them.
Avg. Salary: $47,500 · Company Rank: Not Available
AT&T
Make decisions regards customers service, collect and or make arrangements for the bill to get paid. Followup with customers to make sure that arrangements are kept.
Avg. Salary: $47,500 · Company Rank: Not Available
Department of Justice
Maintain user security accounts for Window 7 and Window XP Virtual Operating Systems, including Desktop configuration, network connectivity, network access issues and printer connectivity. Install hardware equipment and Software configurations for Government proprietary and Custom off the Shelf Products, including Perform Desk-side visits to install/configure hardware/software installations for Government proprietary and...
Avg. Salary: $55,000 · Company Rank: Not Available
Net.America
Effectively respond quickly to customer needs in a high volume helpdesk call center environment providing instructions to U.S. Housing Urban Development (HUD) Multifamily Housing end users in resolving problems on the first call (100% telephone) to a customer base of 80,000. Provide instructions to end-user on system functionality for viewing tenant benefits information in making rental subsidy determinations under Multifa...
Avg. Salary: $55,000 · Company Rank: Not Available
Spirit Of Faith Christian Center
Answered telephone calls 100% and resolved customer issues by listening to their needs. Performed an array of technical services, equipment set-up, and fix peripheral equipment, software and hardware installations.
Avg. Salary: $55,000 · Company Rank: Not Available
Hogan & Hartson LLC
Performed 100% phone support to end-users for Law Firm clients, ensuring all telephone calls were answered promptly with first time resolutions. Software applications supported include: MS Word, MS Excel, MS Outlook, Carpe Diem, Time Trax, and Windows Interwoven, Desk site, Mail site, and Delta view. Provided 10% Desk side visits to end-users and working knowledge of Network/local printing, Remedy, Internet Brower applic...
Avg. Salary: $55,000 · Company Rank: Not Available
S3/Blue Cross
➢ Image and prepare PC/laptops for distribution to the end-users ➢ Deploy Win7 Operation System to all employees, from Win XP Operation System ❑ Deploy rips to desktops and laptop thru Altirus ➢ Support for all employees within my building ➢ Provide Server, Network, PC/Workstation administration for Blue Cross ➢ Research networking and application solutions for deployment within the organization
Avg. Salary: $45,000 · Company Rank: Not Available
