Help Desk Specialist Career Research and Resources
Stream International
Resolved customer issues with Microsoft Network internet. Placed at Stream on contract as Level I Tech Support. Hired on as permanent employee and promoted to Level II Tech in 6 months twice as fast as company standard procedure.
Avg. Salary: $58,000 · Company Rank: Not Available
NMR Consulting
I provided 24/7 support for two sub organizations contained within an emergency operations center. This support includes Blackberry, PC hardware and software support and active directory accounts for both classified and unclassified systems. I imaged systems from Windows Vista to Windows 7 on new computers and customers workstations while maintaining their data and configurations.
Avg. Salary: $36,000 · Company Rank: Not Available
CACI International
I started as a Tier 1 helpdesk technician and was promoted to Pod Leader. I supervised two technicians to provide technical support for VPN and Blackberry issues as well as reimage/upgrade from Windows XP to Windows Vista. I was promoted in July of 2012 to Tier II embedded technician. I maintained file servers, network access, and documents and analyze system anomalies to ensure optimum equipment performance.
Avg. Salary: $36,000 · Company Rank: Not Available
CCS Inc
I handled sales, accounting, and supervision of employees, quality assurance, and customer service. I built computers to the specifications of the customers’ needs, set up hardwired and wireless networks in residences and small home businesses. This required strong communication and excellent customer service skills, as well as possessing requisite technical skills and knowledge in computer hardware and software.
Avg. Salary: $36,000 · Company Rank: Not Available
Maryland Army National Guard
I provided a company level element with the supplies needed to complete their assigned critical mission. Tasks included ordering food, ammunition, repair parts and providing the documentation to show required maintenance was preformed.
Avg. Salary: $36,000 · Company Rank: Not Available
Marshalls Department Stores
My duties were to investigate, interview and prosecute employees and managers who defrauded the company. I conducted covert camera installation and repair, and was trained in the Wicklander/Zulawski interview method.
Avg. Salary: $36,000 · Company Rank: Not Available
Confidential
Provide technical support to internal and field customers for an international company. This position supports a magnitude of different hardware and software configurations . Some of the hardware I support include PC’s and laptops, Cisco VOIP phones, VPN and smart phones, video conferencing (projectors), printers, copiers and fax machines. My duties include troubleshooting network issues such as wiring (occasionally recr...
Avg. Salary: $56,000 · Company Rank: Not Available
Fairchild Cinemas
Avg. Salary: $53,000 · Company Rank: Not Available
Columbia Basin Satellite
Avg. Salary: $53,000 · Company Rank: Not Available
Bechtel National, Inc (BNI)
Started off as a technical support/customer service representative and also was the primary contact for programming an intranet issues management tracking site which included programming and basic maintenance of webpages and databases (HTML, CSS, JavaScript, Oracle SQL and SQL Server 2005). Now, I work in the regulatory interface group, the primary customer (which is the Department of Energy, DOE) interface group, still pro...
Avg. Salary: $53,000 · Company Rank: Not Available
