Help Desk Specialist Career Research and Resources
The Boeing Company
Responsibilities include: * Provide end-to-end service monitoring, event and incident management of applications, servers and networking. * Correlation of events to the services which depend on IT infrastructure leading to improved reliability and availability of IT services. * Identifies and analyzes computing requirements and confers on system needs. * Performs a multi-disciplined range of technical systems and applicat...
Avg. Salary: $60,000 · Company Rank: Not Available
COMPUTERS FOR ALL
Responsible for diagnosing, troubleshooting, identifying parts needed and repaired hardware issues on customers’ laptops, desktops and smartphones. Also gave recommendations for upgrades on basic hardware and software products to customers to help customers avoid further problems and generate revenue.
Avg. Salary: $47,500 · Company Rank: Not Available
Durham Public School
Imaging MAC Desktops, MAC Minis, MAC Pro's , installing Win 2008 on each computer, internet access, wireless port installation in each of the class rooms. Clearing / cleaning donated computers and installing Win 2008 to be used at the Elementary schools.
Avg. Salary: $0 · Company Rank: Not Available
USDA
Provide Tech Support for clients calling in requesting assistance accessing the USDA Web site for applying for applications to import / export products and plant life. Documented incident and routed to Fed Techs for resolution.
Avg. Salary: $0 · Company Rank: Not Available
Barlow Exteriors
Responsible for day to day operations of $1.5M Storm Restoration Company Correspondence with insurance company on 100% of the claims Communicate with 100% of mortgage companies regarding endorsement procedures for claim checks Analyze insurance adjuster report for accuracy Xactimate supplements and reporting 5% of claims Hire support staff, monitor progress, and make adjustments when necessary Developed...
Avg. Salary: $47,500 · Company Rank: Not Available
Benjamin Moore Company
Improved business processes by creating, developing, and implementing merchandising techniques to enhance brand awareness and increased premium product sold by 16% Provided merchandising support for 5 new independent retail stores, 20 conversions, and 50 hardware renovations Designed, implemented and distributed merchandising manual to 40 independent retailers resulting in a 100% better understanding for planning, ex...
Avg. Salary: $47,500 · Company Rank: Not Available
Benjamin Moore Company
Subject Matter Expert of Tomax Retail.net Point of Sale software, specializing in purchase orders, receiving documents, and transfers for 70 company stores decreasing outstanding items by 50% Level 2 help desk for company owned stores Point of Sale, specialized java based operating system (JPOS) Tested 3 platforms of software, identified and reported to software developer 70 problems Worked with Business Objects d...
Avg. Salary: $47,500 · Company Rank: Not Available
Sherwin Williams
Profit and loss accountability for retail/wholesale paint store resulting in annual sales increase of 6%, resulting in sales of $1,000,000 Provided sales recommendations after listening to customer needs directly impacting sales increase of 6% Responsible for hiring, scheduling, directing and coordinating staff of 4 in daily store activity Initiated and set up 80 credit accounts resulting in 40% increase of accounts...
Avg. Salary: $47,500 · Company Rank: Not Available
UPS Supply Chain Solution
Supported 24 core applications with platforms from web-based (three-tier) to mainframe Provided technical support for 10,000 employees and customers, internal and external Administrator for visibility tool and Database Administrator / Super User for 5 Oracle applications Managed approximately 30,000 calls with 4-person desk in 2002, First contact resolution rate 70%, Average handling time was 7 minutes, and 75% ...
Avg. Salary: $47,500 · Company Rank: Not Available
System Automation
In handle intake of all tickets, and serve as the first level of support for ticket processing and information. If information is not complete or understandable, I contact the client and gather more. I replicate and/or setup their exact environments. I must troubleshoot my own tickets until acceptable client resolution. I assist other customer service reps in troubleshooting their tickets. Occasionally I conduct an inte...
Avg. Salary: $0 · Company Rank: Not Available
