Ups Supply Chain Solution Work Values

Daily Duties at Ups Supply Chain Solution:

Supported 24 core applications with platforms from web-based (three-tier) to mainframe Provided technical support for 10,000 employees and customers, internal and external Administrator for visibility tool and Database Administrator / Super User for 5 Oracle applications Managed approximately 30,000 calls with 4-person desk in 2002, First contact resolution rate 70%, Average handling time was 7 minutes, and 75% of the calls were answered in 60 seconds Answered 90%of computer issues In-depth troubleshooting of 20% of Personal Computers and printer problems Submitted break fix for 100% printer problems that could not be resolved during call Documented 100% user issues into customer management system

What they like about Ups Supply Chain Solution:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

BA Business Administration, Total Office Management, Back Office, Front Office, Payroll, Hiring, Firing, Development, Document, Process Improvement, MS Office, Xactimate, System Security, Teambuilding, Problem-Solving, Customer Service, Project Management, troubleshooting proficiency, Vast technical knowledge, perform well in rapidly changing situations, Manage multiple projects at the same time, Set priorities and switch between tasks without loosing focus, View multiple solutions and adjust tactics as needed, deliver clearly defined outcomes, Patient and deligent, Lan aptitude, Antivirus software, best proctices, Manager

Skills

P&L responsibilities, Presentation, Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Work Well in Rapidly Changing Situations, Manage Multiple Projects at Once, Effectively Set Priorities, Switch Between Task Without Losing Focus, See Multiple Solutions and Adjust Tactics, Analyze Information

These are some of the questions we asked our climbers about their experiences with Ups Supply Chain Solution: