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Net.America Work Values
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Daily Duties at Net.America:
Effectively respond quickly to customer needs in a high volume helpdesk call center environment providing instructions to U.S. Housing Urban Development (HUD) Multifamily Housing end users in resolving problems on the first call (100% telephone) to a customer base of 80,000. Provide instructions to end-user on system functionality for viewing tenant benefits information in making rental subsidy determinations under Multifamily Housing Programs. Serve in a Supervisory capacity in assisting the Helpdesk analyst to resolve customer issue(s) with a level-headed attitude to work patiently with irate customers to diffuse the customers’ anger with a resolution to their issue. Prepare correspondence to escalate to the HUD Developers for guidelines on new software releases, processes, procedures and system upgrades. Responsible for ensuring all contractor tasks and deliverables are being performed in accordance with the contract, task order and quality assurance standards. Publish Question and Answer documentation for training purposes, procedural instructions and templates to decrease the extended telephone sessions with customers by 15%
What they like about Net.America:
The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.
Tags
HelpDesk Analyst, Desktop Support, Microsoft Office Suite, Active Directory, Application Support, Report, Customer Service, Team Player, Excellent and Outstanding Communication Skills, Internet Explorer and other Browsers
Information about Net.America
Company Rank: Not Available
Average length of employment : 2 years
Average salary of employees: $55,000
These are some of the questions we asked our climbers about their experiences with Net.America:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Net.America had these interests:
| Magazines | |
|---|---|
PC Magazine |
Technology Magazine |
