Net.America Work Values

Daily Duties at Net.America:

Effectively respond quickly to customer needs in a high volume helpdesk call center environment providing instructions to U.S. Housing Urban Development (HUD) Multifamily Housing end users in resolving problems on the first call (100% telephone) to a customer base of 80,000. Provide instructions to end-user on system functionality for viewing tenant benefits information in making rental subsidy determinations under Multifamily Housing Programs. Serve in a Supervisory capacity in assisting the Helpdesk analyst to resolve customer issue(s) with a level-headed attitude to work patiently with irate customers to diffuse the customers’ anger with a resolution to their issue. Prepare correspondence to escalate to the HUD Developers for guidelines on new software releases, processes, procedures and system upgrades. Responsible for ensuring all contractor tasks and deliverables are being performed in accordance with the contract, task order and quality assurance standards. Publish Question and Answer documentation for training purposes, procedural instructions and templates to decrease the extended telephone sessions with customers by 15%

What they like about Net.America:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

HelpDesk Analyst, Desktop Support, Microsoft Office Suite, Active Directory, Application Support, Report, Customer Service, Team Player, Excellent and Outstanding Communication Skills, Internet Explorer and other Browsers

Skills

Microsoft Office Professional, Active Directory

These are some of the questions we asked our climbers about their experiences with Net.America: