Help Desk Specialist Career Research and Resources
Standard Technology Inc
Provide setup and maintenance of the Education and Training Section personnel hardware, software and peripherals, as well as support to end users. Serve as first line of help to resolve customers’ administrative and technical problems. Configure client level software, modify software configuration and perform basic configuration management functions. Perform initial client workstation diagnostics and troubleshooting. Im...
Avg. Salary: $40,000 · Company Rank: Not Available
Geeks on Time
Handled tickets and calls submitted to the company in the Philadelphia area for computer repair.
Avg. Salary: $41,000 · Company Rank: Not Available
BP Amoco
Diagnose and resolve end user P.O.S system issues. Install P.O.S. software, updates and connect stations to the corporate network. Resolve any network connectivity issues and ensure secure communication.
Avg. Salary: $40,000 · Company Rank: Not Available
Office Max
Diagnosed and resolved database connectivity and performance issues. Create user IDs, passwords, and determine access privileges based on corporate policy and user roles. Evaluated new database applications and made purchasing recommendations. Tested database software implementations prior to release. Performed database maintenance to clear all unnecessary information and ensured pre-production page creation, pric...
Avg. Salary: $40,000 · Company Rank: Not Available
Chase Bank
Created user IDs, passwords, and access rights for personnel and various applications. Administered the tape backup system for the disaster recovery solution. Served as a liaison between the main office and the Detroit branch for problem resolution.
Avg. Salary: $40,000 · Company Rank: Not Available
U.S.Dept of Transportation (Volpe Center)
Input trouble calls via a Call Tracking database and update daily to support troubleshooting network connectivity, IP conflicts and all remote desktop applications, including SRA & VPN, both over the phone & remotely with end users. Experience with Juniper SSL VPN & Firewalls. Supported special projects by assisting System Administrators via deploying weekly patches including Windows/Office updates & service packs. ...
Avg. Salary: $60,000 · Company Rank: Not Available
United States Marine Corps
CoBOL Programmer, Data Control Technician, Instructor, Recruiter
Avg. Salary: $57,500 · Company Rank: Not Available
electronic learning facilitators
Trainer and Team Lead for employees assigned to work on contract with Air National Guard for server installation, provisioning and instruction of Base System Administrators.
Avg. Salary: $57,500 · Company Rank: Not Available
BAE Systems
Last assignment was as the Service Desk Manager (Help Desk manager) within the FBI's Enterprise Operations Center. Prior to that held various IT positions for DIA and Department of Commerce
Avg. Salary: $57,500 · Company Rank: Not Available
General Dynamics IT
Service Desk Manager within the FBI's Enterprise Operations Center and Progect Manager for FBI's Next Generation Network and Next Generation Workspace projects.
Avg. Salary: $57,500 · Company Rank: Not Available
