Browse Career Research in Customer Service
Customer Service Career Research
DOES - DC Government
• Managed and supervised day to day operations of customer service incoming and outbound call center. • Developed, trained, coached and implemented customer service policies and procedures as well as monitored compliance to DOL Regulations and Company customer service standards. • Monitored employee incoming call handling processes for quality assurance and professional customer service. Interviewed, recommen...
Avg. Salary: $79,000 · Company Rank: Not Available
Technisource
•Launched two start-up customer care service centers: "One Stop" customer service center and IT Help Desk. •Processed invoices, managed payroll and budgets. Created business operations manual, negotiated KPI bonus/penalty compensation metrics, and developed customer satisfaction surveys and monitored quality incoming call process. •Hired, trained, coached and developed a team of 14 management and 100 custome...
Avg. Salary: $79,000 · Company Rank: Not Available
Verizon Communications
•Supervised large team organization of 15 managers, 130 assistant managers and 1,200 union employee customer service representatives. Managed day to day operations for (10) customer service call centers located in multiple states. Managed budgets, invoices, purchasing of supplies and payroll accuracy for more than 1,300 employees. •Negotiated customer service performance metric and corrective acti...
Avg. Salary: $79,000 · Company Rank: Not Available
Maryland Central Jurisdiction COGIC
•Key decision maker for non-profit organization, managed day to day operations, budgets and created ministry strategies, and provided administrative support for senior management. Audited invoices for accuracy prior to payment being issued. •Developed and trained leadership skills, coached and developed domestic and foreign missionaries in over 20 states. •Created and trained customer service skills to improve service quali...
Avg. Salary: $79,000 · Company Rank: Not Available
Envision EMI
• Managed the day-to-day operations of an outsourced sales team of 4 managers and 75 sales agents • Handled the management of 175,000 inbound phone calls, 55,000 emails and 80,000 unique web leads annually • Increased conversion rate from 14% to 20% • Managed team was directly responsible for over 13,000 enrollments, accounting for 56% of the company’s overall annual enrollments • Developed and managed sales pipeline and ...
Avg. Salary: $55,000 · Company Rank: Not Available
Envision EMI
• Developed and monitored sales efficiencies through specific Key Performance Indicators including conversion rate, days to close, and number of contacts to close • Developed and monitored a streamlined customer escalation system that led to an average 1.5 day reduction in time to resolution • Tracked effectiveness of training program through individual agent performance indicators. Implemented and monitored changes to red...
Avg. Salary: $55,000 · Company Rank: Not Available
Envision EMI
• Managed a team of nine Admissions Advisors while remaining in the top 1% of sales • Exceeded annual sales goal of 425 enrollments by 13% by delivering 470 at a 99% retention rate • Managed team exceeded enrollment goals by an average of 10% • Monitored daily staff performance and provided real-time management for the entire team • Acted as the Admissions department’s subject matter expert on all products and processes ...
Avg. Salary: $55,000 · Company Rank: Not Available
Envision EMI
• Worked with parents and students to determine the best program for them, based on schedule, price, and other personal factors through a focus consultative sales • Worked with educators to drive nominations by expressing the benefits of the programs for their students • Exceeded annual sales goal of 400 enrollments by 6%, delivering 425 at a 97% retention rate • Exceeded Quality Assurance goals. expected performance was ...
Avg. Salary: $55,000 · Company Rank: Not Available
Harris Corporation
Provided daily customer support and troubleshooting on issues within all Accounting system modules which included Accounts Payable, Accounts Receivable, Job Accounting (Production), Timesheet Entry and reporting, Media Accounting (Billing/Paying), General Ledger and Client Profitability on the EAS, Adserve and Ad Aid systems. Supported customers having data connectivity issues by researching computer and database connectio...
Avg. Salary: $79,500 · Company Rank: Not Available
True North
Worked with large advertising agencies under the True North parent company to implement new software, which included training new super users on setting up master files and system training for all users. Supported all users on daily system support questions including media, production and accounting. Established all new user accounts in the Datatech software system.
Avg. Salary: $79,500 · Company Rank: Not Available
