Does Dc Government Work Values

Daily Duties at Does Dc Government:

• Managed and supervised day to day operations of customer service incoming and outbound call center. • Developed, trained, coached and implemented customer service policies and procedures as well as monitored compliance to DOL Regulations and Company customer service standards. • Monitored employee incoming call handling processes for quality assurance and professional customer service. Interviewed, recommended employees for hiring, staffed the center based on incoming call volumes, enforced adherence to schedules, and implemented appropriate disciplinary actions. • Established performance metrics, evaluated employees, recommended employee retention strategies, developed corrective action plans to improve customer accessibility and call quality. Answered customer complaints, negotiated problem resolution, prepared daily, weekly, monthly, and quarterly performance reports for Director.

What they like about Does Dc Government:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Sales Director, Customer Service Director, Quality Management, Project Management, Labor Union Negotiator, Call Center Management, Relationship Builder, Analysts, Program Director

Skills

Project Management, Leadership, Program Management, Quality Management, Customer Service, Sales Management, Coaching and Development of Subordinates, Teamwork, Selt-starter, Inspirational and Motivational, Analysts, problemsolving, Organizational Development, Strategic Planning, Hospitality and Event Coordinator, Delegation, Goal Setting, Writing Performance Reviews/Appraisals, Payroll Management, Administration, Clerical Support, Executive Staff Support, Spiritual Guidance, Negotiation, Written and Verbal Communications, Active Listening, Corrective Action Task Force Leader, Training, Budget Management, Mortgage Loan Officer, Executive Management, Auditor, MS Office Proficient, MS Outlook, Work Scheduler, Innovative Problemsolver, Expert in managing people, Supervisor, Labor Union Negotiation, Performance Evaluation, Business Operations, Non-profit management, Entrepreneur, Start-up Business Manager

These are some of the questions we asked our climbers about their experiences with Does Dc Government: