Verizon Communications Work Values

Daily Duties at Verizon Communications:

•Supervised large team organization of 15 managers, 130 assistant managers and 1,200 union employee customer service representatives. Managed day to day operations for (10) customer service call centers located in multiple states. Managed budgets, invoices, purchasing of supplies and payroll accuracy for more than 1,300 employees. •Negotiated customer service performance metric and corrective action improvement plans with the Public Service Commission, resulting in cost saving of millions in potential customer service Fines. •Prepared and monitored travel expense vouchers, negotiated win-win grievance settlement agreements and pending arbitration hearing with six Local Bargaining Unions. Exemplified leadership excellence through effective goal setting, delegation, training, coaching and development of staff members. •Wrote and conducted performance appraisal sessions and assigned bonus and merit compensation. Interviewed, hired, terminated, assigned work schedules, performance expectations and instituted appropriate disciplinary actions as needed. •Developed customer service and sales strategies, resolved customer service complaints and negotiated labor union grievances for six different local bargaining units. Provided administrative support to regional vice-president as directed, i.e., prepared executive summary reports, attended meetings with vice presidents, project managed tasks, created and implemented service and sales corrective action quality management plans.

What they like about Verizon Communications:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Sales Director, Customer Service Director, Quality Management, Project Management, Labor Union Negotiator, Call Center Management, Relationship Builder, Analysts, Program Director

Skills

Project Management, Leadership, Program Management, Quality Management, Customer Service, Sales Management, Coaching and Development of Subordinates, Teamwork, Selt-starter, Inspirational and Motivational, Analysts, problemsolving, Organizational Development, Strategic Planning, Hospitality and Event Coordinator, Delegation, Goal Setting, Writing Performance Reviews/Appraisals, Payroll Management, Administration, Clerical Support, Executive Staff Support, Spiritual Guidance, Negotiation, Written and Verbal Communications, Active Listening, Corrective Action Task Force Leader, Training, Budget Management, Mortgage Loan Officer, Executive Management, Auditor, MS Office Proficient, MS Outlook, Work Scheduler, Innovative Problemsolver, Expert in managing people, Supervisor, Labor Union Negotiation, Performance Evaluation, Business Operations, Non-profit management, Entrepreneur, Start-up Business Manager

These are some of the questions we asked our climbers about their experiences with Verizon Communications: