Technisource Work Values

Daily Duties at Technisource:

•Launched two start-up customer care service centers: "One Stop" customer service center and IT Help Desk. •Processed invoices, managed payroll and budgets. Created business operations manual, negotiated KPI bonus/penalty compensation metrics, and developed customer satisfaction surveys and monitored quality incoming call process. •Hired, trained, coached and developed a team of 14 management and 100 customer service reps. Interacted with senior management by providing weekly executive summary reports. •Implemented workforce management command center to manage 24x7 work schedule staffing to balance force and load based on call volume real time and historic trends. Track and trend customer service incoming calls for quality improvement and adherence to compliance regulations.

What they like about Technisource:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Sales Director, Customer Service Director, Quality Management, Project Management, Labor Union Negotiator, Call Center Management, Relationship Builder, Analysts, Program Director

Skills

Project Management, Leadership, Program Management, Quality Management, Customer Service, Sales Management, Coaching and Development of Subordinates, Teamwork, Selt-starter, Inspirational and Motivational, Analysts, problemsolving, Organizational Development, Strategic Planning, Hospitality and Event Coordinator, Delegation, Goal Setting, Writing Performance Reviews/Appraisals, Payroll Management, Administration, Clerical Support, Executive Staff Support, Spiritual Guidance, Negotiation, Written and Verbal Communications, Active Listening, Corrective Action Task Force Leader, Training, Budget Management, Mortgage Loan Officer, Executive Management, Auditor, MS Office Proficient, MS Outlook, Work Scheduler, Innovative Problemsolver, Expert in managing people, Supervisor, Labor Union Negotiation, Performance Evaluation, Business Operations, Non-profit management, Entrepreneur, Start-up Business Manager

These are some of the questions we asked our climbers about their experiences with Technisource: