Technisource Work Values

Daily Duties at Technisource:

•Launched two start-up customer care service centers: "One Stop" customer service center and IT Help Desk. •Processed invoices, managed payroll and budgets. Created business operations manual, negotiated KPI bonus/penalty compensation metrics, and developed customer satisfaction surveys and monitored quality incoming call process. •Hired, trained, coached and developed a team of 14 management and 100 customer service reps. Interacted with senior management by providing weekly executive summary reports. •Implemented workforce management command center to manage 24x7 work schedule staffing to balance force and load based on call volume real time and historic trends. Track and trend customer service incoming calls for quality improvement and adherence to compliance regulations.

What they like about Technisource:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Sales Director, Customer Service Director, Quality Management, Project Management, Labor Union Negotiator, Call Center Management, Relationship Builder, Analysts, Program Director

Skills

Project Management, Leadership, Program Management, Quality Management, Customer Service, Sales Management, Coaching and Development of Subordinates, Teamwork, Selt-starter, Inspirational and Motivational, Analysts, problemsolving, Organizational Development, Strategic Planning, Hospitality and Event Coordinator, Delegation, Goal Setting, Writing Performance Reviews/Appraisals, Payroll Management, Administration, Clerical Support, Executive Staff Support, Spiritual Guidance, Negotiation, Written and Verbal Communications, Active Listening, Corrective Action Task Force Leader, Training, Budget Management, Mortgage Loan Officer, Executive Management, Auditor, MS Office Proficient, MS Outlook, Work Scheduler, Innovative Problemsolver, Expert in managing people, Supervisor, Labor Union Negotiation, Performance Evaluation, Business Operations, Non-profit management, Entrepreneur, Start-up Business Manager

These are some of the questions we asked our climbers about their experiences with Technisource: