Envision Emi Work Values

Daily Duties at Envision Emi:

• Managed the day-to-day operations of an outsourced sales team of 4 managers and 75 sales agents • Handled the management of 175,000 inbound phone calls, 55,000 emails and 80,000 unique web leads annually • Increased conversion rate from 14% to 20% • Managed team was directly responsible for over 13,000 enrollments, accounting for 56% of the company’s overall annual enrollments • Developed and managed sales pipeline and conversion reporting • Managed the startup of a new outsourced, centralized sales team including the creation of project timelines, agent hiring profile and the training program, integration of technology and systems, and establishment of Key Performance Indicators • Managed an internal team of two Lead Admissions Counselors and a Quality Assurance Coordinator • Redesigned pre-sales CRM system to increase agent efficiency and reduce call handle time by 1:30 • Managed an operating budget of $2.5M • Developed and facilitated training for internal and outsourced staff on product details, sales model, pre and post sales processes and software systems • Created training resources on 25 products, training manuals for 4 software systems and documentation for new processes and policies • Established and supervised quality monitoring and coaching program for outsourced sales team

What they like about Envision Emi:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Washington, DC, Falls Church, VA, Contact Center Management, Training Development, Advanced Excel, Analytics, Reporting, Training Facilitation, NetSuite Administration

Skills

Reporting & Analytics, NetSuite CRM Administration , Advanced Microsoft Excel, Advanced Microsoft Office, Strong coaching and staff development skills, Metric and KPI implementation, Contact Center Start up, Outsourced vendor management , Ability to lead and motivate groups of people, Training Development & Facilitation, Microsoft SharePoint, ACD/IVR/Dialer Software: Altigen, Avaya, Interactive Intelligence and LiveVox

These are some of the questions we asked our climbers about their experiences with Envision Emi: