Envision Emi Work Values

Daily Duties at Envision Emi:

• Managed the day-to-day operations of an outsourced sales team of 4 managers and 75 sales agents • Handled the management of 175,000 inbound phone calls, 55,000 emails and 80,000 unique web leads annually • Increased conversion rate from 14% to 20% • Managed team was directly responsible for over 13,000 enrollments, accounting for 56% of the company’s overall annual enrollments • Developed and managed sales pipeline and conversion reporting • Managed the startup of a new outsourced, centralized sales team including the creation of project timelines, agent hiring profile and the training program, integration of technology and systems, and establishment of Key Performance Indicators • Managed an internal team of two Lead Admissions Counselors and a Quality Assurance Coordinator • Redesigned pre-sales CRM system to increase agent efficiency and reduce call handle time by 1:30 • Managed an operating budget of $2.5M • Developed and facilitated training for internal and outsourced staff on product details, sales model, pre and post sales processes and software systems • Created training resources on 25 products, training manuals for 4 software systems and documentation for new processes and policies • Established and supervised quality monitoring and coaching program for outsourced sales team

What they like about Envision Emi:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Washington, DC, Falls Church, VA, Contact Center Management, Training Development, Advanced Excel, Analytics, Reporting, Training Facilitation, NetSuite Administration

Skills

Reporting & Analytics, NetSuite CRM Administration , Advanced Microsoft Excel, Advanced Microsoft Office, Strong coaching and staff development skills, Metric and KPI implementation, Contact Center Start up, Outsourced vendor management , Ability to lead and motivate groups of people, Training Development & Facilitation, Microsoft SharePoint, ACD/IVR/Dialer Software: Altigen, Avaya, Interactive Intelligence and LiveVox

These are some of the questions we asked our climbers about their experiences with Envision Emi: