Envision Emi Work Values

Daily Duties at Envision Emi:

• Managed the day-to-day operations of an outsourced sales team of 4 managers and 75 sales agents • Handled the management of 175,000 inbound phone calls, 55,000 emails and 80,000 unique web leads annually • Increased conversion rate from 14% to 20% • Managed team was directly responsible for over 13,000 enrollments, accounting for 56% of the company’s overall annual enrollments • Developed and managed sales pipeline and conversion reporting • Managed the startup of a new outsourced, centralized sales team including the creation of project timelines, agent hiring profile and the training program, integration of technology and systems, and establishment of Key Performance Indicators • Managed an internal team of two Lead Admissions Counselors and a Quality Assurance Coordinator • Redesigned pre-sales CRM system to increase agent efficiency and reduce call handle time by 1:30 • Managed an operating budget of $2.5M • Developed and facilitated training for internal and outsourced staff on product details, sales model, pre and post sales processes and software systems • Created training resources on 25 products, training manuals for 4 software systems and documentation for new processes and policies • Established and supervised quality monitoring and coaching program for outsourced sales team

What they like about Envision Emi:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Washington, DC, Falls Church, VA, Contact Center Management, Training Development, Advanced Excel, Analytics, Reporting, Training Facilitation, NetSuite Administration

Skills

Reporting & Analytics, NetSuite CRM Administration , Advanced Microsoft Excel, Advanced Microsoft Office, Strong coaching and staff development skills, Metric and KPI implementation, Contact Center Start up, Outsourced vendor management , Ability to lead and motivate groups of people, Training Development & Facilitation, Microsoft SharePoint, ACD/IVR/Dialer Software: Altigen, Avaya, Interactive Intelligence and LiveVox

These are some of the questions we asked our climbers about their experiences with Envision Emi: