Browse Career Research in Customer Service
Customer Service Career Research
HealthMarkets
Managed teams of 50-150 customer service associates. Communicated areas of accountability and performance expected. Conducted performance evaluations and salary reviews. Recommended salary adjustments, transfers, promotions and dismissals. Calculated FMLA hours and answered questions in regards to FMLA. Fostered a cooperative and harmonious working climate conducive to maximizing employee morale and productivity. Monitor...
Avg. Salary: $57,500 · Company Rank: Not Available
MetLife
Day-to-day service contact for customers, TPA's and brokers of mid-to-large sized companies regarding their group employee benefits plans (life, disability, dental, vision, worksite solutions benefits, etc), billing and escalated claims issues. Act as resource for contract questions, changes and amendments. Provided consultative advice on plan design, billing options, claims management, eligibility options and compliance.
Avg. Salary: $0 · Company Rank: Not Available
WageWorks
Main point of contact for COBRA and Retiree Benefits Billing customers. Provided eligibility and claims assistance, billing and reporting as well as consultative advice at renewals. Produced Open Enrollment materials for mass mailing to COBRA and Retiree Billing participants. Coordinated process enhancements/improvements between Account Management, Eligibility, Customer Service and Billing departments. Conducted custome...
Avg. Salary: $0 · Company Rank: Not Available
Future Scope Inc.
Responsible for all aspects of day-to-day operations of software consulting firm including payroll, Accounts Payable and Receivable, developing marketing materials, office furniture and machine maintenance, vendor contract negotiations and maintenance and new hire processing.
Avg. Salary: $0 · Company Rank: Not Available
Phoenix Home Life Mutual Insurance Company
Daily support of local and national life insurance brokerage sales representatives including expedition of insurance applications through various approval and regulatory processes, production of insurance policy sales proposals, scheduled medical exams as necessary pertaining to the life insurance application process, resolution of customer services issues, provided training and direction to new staff members and developed...
Avg. Salary: $0 · Company Rank: Not Available
Northwestern Mutual Life Insurance Company
Managed all aspects of daily operation of specific life insurance agent's office including extensive sales appointment scheduling through the use of cold calls and referrals, accurate documentation of client meeting notes including transcription of dictation tapes and completion of life insurance applications including scheduling of medical exams as necessary.
Avg. Salary: $0 · Company Rank: Not Available
ARISE/Generations III
Started as a customer service rep for AT&T, to provide product knowledge and troubleshooting support to wireless customers. Became certified as an Apple Mac Expert, and also providing product solutions, technical support, and sales for APPLE. Recently trained and certified as an Emergency Response Representative for the government of Ireland.
Avg. Salary: $53,000 · Company Rank: Not Available
All Other Experience
Web Genie LLC Chesapeake, VA Web Design/Technical Support Consultant (Contractor) January 2004 – Current • Serve as owner/consultant for this Internet service company, which provides web site analysis and business consultations, web site creation, design and content, web site hosting, and search engine optimization (SEO). • Provide clients with a variety of solutions: industry research, content writing, web site lead...
Avg. Salary: $53,000 · Company Rank: Not Available
Denton Sports & Physical Therapy
• Retirement benefit selection, implementation and administration for cost savings and employee loyalty outcomes • Responsible for all aspects of program management; patient relationship, claims, administrative and fiscal. • Increase collections from 38% to an average of 55% through increased oversight and including programming of modifiers and CCI edits to reduce claim rejection and appeals. • Responsible for recruiting, o...
Avg. Salary: $50,000 · Company Rank: Not Available
American Red Cross
• Increased active volunteers from 12 to 63 during the first six months by actively recruiting and establishing a student volunteer program with UNT. • Managed and staffed 3 shelters in Denton County during Hurricane Ike and Gustov that collectively housed over 400 evacuees for 10 days. • Established cooperative disaster response with other non-profits by defining roles and resources. • Decreased the office budget by empowe...
Avg. Salary: $50,000 · Company Rank: Not Available
