Envision Emi Work Values

Daily Duties at Envision Emi:

• Managed a team of nine Admissions Advisors while remaining in the top 1% of sales • Exceeded annual sales goal of 425 enrollments by 13% by delivering 470 at a 99% retention rate • Managed team exceeded enrollment goals by an average of 10% • Monitored daily staff performance and provided real-time management for the entire team • Acted as the Admissions department’s subject matter expert on all products and processes • Managed customer escalation process

What they like about Envision Emi:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Washington, DC, Falls Church, VA, Contact Center Management, Training Development, Advanced Excel, Analytics, Reporting, Training Facilitation, NetSuite Administration

Skills

Reporting & Analytics, NetSuite CRM Administration , Advanced Microsoft Excel, Advanced Microsoft Office, Strong coaching and staff development skills, Metric and KPI implementation, Contact Center Start up, Outsourced vendor management , Ability to lead and motivate groups of people, Training Development & Facilitation, Microsoft SharePoint, ACD/IVR/Dialer Software: Altigen, Avaya, Interactive Intelligence and LiveVox

These are some of the questions we asked our climbers about their experiences with Envision Emi: