Envision Emi Work Values

Daily Duties at Envision Emi:

• Managed a team of nine Admissions Advisors while remaining in the top 1% of sales • Exceeded annual sales goal of 425 enrollments by 13% by delivering 470 at a 99% retention rate • Managed team exceeded enrollment goals by an average of 10% • Monitored daily staff performance and provided real-time management for the entire team • Acted as the Admissions department’s subject matter expert on all products and processes • Managed customer escalation process

What they like about Envision Emi:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Washington, DC, Falls Church, VA, Contact Center Management, Training Development, Advanced Excel, Analytics, Reporting, Training Facilitation, NetSuite Administration

Skills

Reporting & Analytics, NetSuite CRM Administration , Advanced Microsoft Excel, Advanced Microsoft Office, Strong coaching and staff development skills, Metric and KPI implementation, Contact Center Start up, Outsourced vendor management , Ability to lead and motivate groups of people, Training Development & Facilitation, Microsoft SharePoint, ACD/IVR/Dialer Software: Altigen, Avaya, Interactive Intelligence and LiveVox

These are some of the questions we asked our climbers about their experiences with Envision Emi: